Manager, Mid-Market Sales

Genesys•New York, IN

8d•Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. We are looking for a Manager, Sales to lead and scale the Mid Market Healthcare Sales team to win new logos and expansion deals in North America. You will own the GTM, pipeline, forecast, and partner co-sell motions (with AWS, ServiceNow, Salesforce and GSIs), with a specific focus on AI-attached value propositions. What you’ll do: Strategic leadership & GTM Own the country GTM for Mid Market Healthcare Industry: segmentation, territory design, account prioritization, and partner coverage. Build a differentiated ecosystem-led motion with our partner network. Champion an AI-first narrative (use cases, ROI, value engineering) and raise AI attach on every qualified opportunity. Team management & coaching Lead, hire, develop and retain a team of AEs; set clear expectations, run weekly 1:1s and deal/prioritization reviews. Coach with MEDDICC / value selling rigor; drive exec-to-exec access and multi-threading at C/D-level. Pipeline, forecast & execution discipline Drive ≥3× coverage (Enterprise) and ≥2.5× (Commercial); enforce CRM hygiene and stage integrity. Run a weekly forecast call (own number and call risk) and a monthly QBR (account plans, deal strategy, partner plan). Partner with SC, BDR, Marketing, Customer Success, Partner Sales to execute campaigns, account mapping, POVs and references. Market presence & influence Represent Genesys at steer-cos, exec briefings, conferences and industry communities; build a senior network of influencers and consultants. Co-create lighthouse references and success stories in target vertical. What success looks like (12-month outcomes) Bookings: Hit/beat annual GACV target with balanced New Logo and Expansion mix. Pipeline: Sustainable ≥3× (LE) / ≥2.5× (MM) within 90 days; partner-sourced pipe ≥ 30–40% of adds. AI attach: ≥35% of qualified opportunities with AI components; measurable AI-driven ACV. Conversion & predictability: Stage-to-stage conversion uplift; forecast accuracy ≥90% (within ±10%). People: Team fully staffed; ramp time ≤ 6–9 months; high engagement; clear succession and development plans.

Requirements

8+ years in complex enterprise SaaS/cloud sales with consistent overachievement
2+ years people leadership
Proven leadership of mid-sized, multi-stakeholder deals
Mastery of MEDDICC, executive storytelling, business case/ROI, and value engineering

Nice To Haves

Hands-on with Salesforce CRM, forecast tools (e.g., Clari), enablement/recording (e.g., Gong), ABM and RevIQ-style sales GPTs.
Background in consulting, contact center/CX, or AI/analytics platforms.

Responsibilities

Strategic leadership & GTM Own the country GTM for Mid Market Healthcare Industry: segmentation, territory design, account prioritization, and partner coverage.
Build a differentiated ecosystem-led motion with our partner network.
Champion an AI-first narrative (use cases, ROI, value engineering) and raise AI attach on every qualified opportunity.
Team management & coaching Lead, hire, develop and retain a team of AEs; set clear expectations, run weekly 1:1s and deal/prioritization reviews.
Coach with MEDDICC / value selling rigor; drive exec-to-exec access and multi-threading at C/D-level.
Pipeline, forecast & execution discipline Drive ≥3× coverage (Enterprise) and ≥2.5× (Commercial); enforce CRM hygiene and stage integrity.
Run a weekly forecast call (own number and call risk) and a monthly QBR (account plans, deal strategy, partner plan).
Partner with SC, BDR, Marketing, Customer Success, Partner Sales to execute campaigns, account mapping, POVs and references.
Market presence & influence Represent Genesys at steer-cos, exec briefings, conferences and industry communities; build a senior network of influencers and consultants.
Co-create lighthouse references and success stories in target vertical.