Manager - Microsoft XDR

SHI International Corp.

10d

About The Position

The Manager, Microsoft Security is accountable for predictable delivery outcomes across Microsoft Security consulting and engineering engagements spanning the full E5 security stack. This role leads delivery execution through engineers and consultants by setting clear expectations, enforcing consistent delivery standards, and ensuring scope, staffing, and execution are aligned to client commitments. The Practice Manager ensures engagement scope, quality, and risk are actively managed through disciplined delivery leadership, factbased visibility, and timely escalation. While not responsible for handson engineering on every engagement, the role requires sufficient technical depth to scope work accurately, review deliverables critically, and intervene when delivery or client expectations are at risk. The Practice Manager directly manages technical professionals and is accountable for delivery performance, utilization, and operational discipline across active engagements. The role owns the delivery operating rhythm for Microsoft Security services, including resource allocation, engagement health visibility, and clear communication with internal stakeholders and clients, ensuring services deliver measurable business value and meet SHI Services delivery standards.

Requirements

5+ years working in Microsoft Security, IT security consulting, or managed security services
2+ years in a team lead, delivery manager, or first-line people management role
Demonstrated experience overseeing technical consulting or engineering delivery across multiple concurrent client engagements
Background working directly with enterprise clients in a consulting or professional services capacity
Ability to travel 20% and flexible hours may be required for critical business escalations.
Technical Depth Working knowledge across MDE, MDO, MDI, MDCA, EIDP, Microsoft Sentinel, MDC, and Security Copilot
Ability to review and provide substantive feedback on solution designs, architectural recommendations, and technical deliverables
Familiarity with Microsoft 365 E5 Security licensing and how the Defender suite integrates across the unified security portal and Microsoft Sentinel
Understanding of identity, endpoint, cloud, email, and SaaS threat vectors in enterprise environments
Proven ability to manage and develop a small technical team in a professional services environment
Strong written and verbal communication, including the ability to lead executive-level client conversations
Comfortable running kickoff calls, delivery reviews, and escalation discussions with client stakeholders independently
Ability to translate technical complexity into clear, business-relevant language without losing accuracy

Nice To Haves

SC-100: Microsoft Cybersecurity Architect (preferred)

Responsibilities

Team Management Directly manage a team of Microsoft Security engineers and consultants, including workload assignment, scheduling, performance reviews, and career development Conduct regular 1:1s and provide structured, actionable feedback to each team member Build individual development plans tied to both certification targets and consulting skill growth Manage team capacity across active engagements and pipeline, flagging resource constraints before they become delivery problems Own onboarding for new team hires and set clear expectations from day one Build a team culture grounded in technical excellence, client accountability, and continuous improvement
Engagement Delivery Own delivery quality across all active client engagements the team is running Review statements of work, project plans, and key deliverables before they go to clients Serve as the primary escalation point when engagements hit scope, timeline, or technical complexity issues Ensure engagements are scoped correctly at intake and that the team has what it needs to execute Conduct delivery retrospectives and feed lessons learned back into practice standards and tooling Coordinate with project management and sales on engagement health, timeline changes, and expansion opportunities
Client Engagement Serve as the senior point of contact for client stakeholders during active engagements Lead kickoff calls, status reviews, and executive briefings where the engagement warrants it Translate client business context and constraints into clear direction for the engineering team Identify expansion opportunities within existing accounts and communicate them to practice leadership and sales Maintain strong working relationships with client security and IT leadership throughout the engagement lifecycle
Technical Oversight Maintain deep enough working knowledge across the Microsoft Security stack to review engineer work critically and credibly Approve architectural recommendations, solution designs, and configuration guidance before they reach clients Coach engineers through technically complex scenarios and serve as an escalation resource on hard problems Stay current on Microsoft Security product updates, roadmap changes, and licensing shifts that affect how the team scopes and delivers work Evaluate opportunities to improve delivery tooling, reusable IP, and internal accelerators
Practice Development Contribute to internal IP development including delivery frameworks, scoping tools, engagement templates, and runbooks Support pre-sales activities including scoping calls, solution reviews, and effort estimation Provide input on practice service offerings, packaging, and pricing based on what you see in delivery Represent the delivery perspective in practice leadership discussions about headcount, capability gaps, and growth priorities