Manager, Merchandising Operations

Green Thumb•Chicago, IL

11d•$100,000 - $120,000

About The Position

The Manager, Merchandising Operations is responsible for leading and optimizing daily merchandising operations across digital and in-store channels, including product data management, discount and promotion execution, and vendor and inventory-related operational workflows. This role is a critical driver of executional excellence—ensuring merchandising strategies are translated into consistent, compliant, and high-performing operational reality. This position serves as a strategic and operational partner to the Senior Manager of Merchandising Operations, using data to drive team performance, process adherence, and cross-functional outcomes. The Merch Ops Manager leads with discipline and curiosity—balancing day-to-day execution with continuous improvement and project leadership that scales the business. This role works closely with E-Commerce, Retail Operations, Brand Marketing, IT, and Buying to deliver a market-leading customer experience that drives conversion, sales, and operational confidence across GTI’s retail footprint.

Requirements

A high integrity leader who understands that working in the Cannabis industry comes with greater scrutiny and therefore requires a higher level of compliance with the national, state, and local rules, regulations, policies, and procedures of Green Thumb
Bachelor’s degree, 5+ years experience, with preferably 3+ years in e-commerce and/or digital operations
Experience coaching a team and managing the performance of team members
Strong knowledge of US retail & ecommerce industry & cutting-edge market trends
Experience developing A/B testing methodologies in Ecommerce scenarios
Should have strong creative bent of mind, with ability to generate ideas to drive category awareness and visibility
Record of working effectively and cross-functionally with internal and external stakeholders
Demonstrated ability to make decisions that prioritize the customer experience
Experience working within a highly matrixed organization and partnering with various groups – brand marketing, retail marketing, retail operations, finance, national accounts etc.
Demonstrated ability to influence non-direct reports and move towards a common vision and/or goal
Must pass any and all required background checks
Must be and remain compliant with all legal or company regulations for working in the industry
Must possess valid driver’s license
Must be a minimum of 21 years of age

Responsibilities

Manage, coach, and develop a merchandising operations team responsible for product, pricing, and promotional execution, setting clear expectations and reinforcing accountability.
Use data and performance metrics to actively manage team output, identify gaps, prioritize work, and improve execution across merchandising operations workflows.
Establish, monitor, and enforce adherence to merchandising operations processes, ensuring consistency, compliance, and reducing reactive work across teams and channels.
Develop, maintain, and evolve KPIs, dashboards, and reporting that measure team performance, process effectiveness, and business impact, translating insights into action.
Partner closely with the Senior Manager of Merchandising Operations to support strategic initiatives, provide operational insight, and lead projects ranging from low-complexity optimizations to high-impact cross-functional initiatives.
Identify operational risks related to product data, promotions, system limitations, or regulatory requirements, and proactively develop mitigation plans.
Lead unplanned and time-sensitive initiatives related to product, pricing, and discount data, including those driven by regulatory changes or urgent business needs.
Support the implementation, testing, and adoption of new tools and technology, ensuring operational readiness and team enablement.
Champion a test-and-learn approach to site merchandising and operational workflows, using experimentation and results to inform continuous improvement.
Ensure operational documentation, training materials, and workflows are maintained, current, and accessible to support team consistency and onboarding.
Act as a steward of operational excellence—balancing speed, accuracy, and compliance while maintaining a strong customer-first mindset across all merchandising touchpoints.