Manager, Merch Production

Warner Music Group • New York, NY

5d • Onsite

About The Position

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises. WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent. A little bit about our team: The Merchandise Production team is part of the broader Creative and Production organization, partnering closely across the business to bring merchandise programs to life from concept through delivery. This team works cross-functionally with Brand Leads, Tour group, vendors, and other internal collaborators to manage the production and purchasing of merchandise across U.S. concert tours, eCommerce, outside retail, and corporate and label promotions. The work spans various types of branded apparel and accessories, with a focus on delivering high-quality product, strong execution, and timely support for each channel. Your role: As a Merchandise Production Manager, you will lead the day-to-day purchasing and production of an extensive variety of merchandise, including decorated apparel, headwear, posters, and accessories. You’ll work closely with vendors to manage quoting, manufacturing, shipping, and delivery, while overseeing multiple orders at various stages of production. You will collaborate cross-functionally with internal partners including Brand Managers, Tour teams, Product Development, and other stakeholders to ensure merchandise is produced accurately, on time, and aligned with creative and business goals. Success in this role requires a proactive, hands-on approach. You’ll be expected to take ownership, anticipate challenges, and push projects forward with urgency and accountability. It’s a fast-paced, high-volume environment that demands strong multitasking, resourcefulness, and problem-solving skills while supporting merchandise needs for a diverse roster of artists. Here you’ll get to: Work at the center of merchandise production supporting some of the biggest artists in the world across the Warner Music Group roster, bringing products to life that fans connect with. Partner across teams including Brand, Creative, Tour, eCommerce, Sales, Warehouse, and Finance to execute high-impact merchandise programs across multiple channels.

Requirements

• Music is your passion, and you can never get enough.
• You bring 2+ years of experience in merch production, procurement, purchasing.
• You’re highly organized with strong attention to detail and the ability to manage multiple priorities at once.
• You’re proactive, resourceful, and results-driven, with a bias toward action and problem solving
• You love working in a dynamic, high-demand environment and can adapt quickly as priorities shift.
• You communicate clearly and effectively, both written and verbal, across a range of stakeholders
• You’re collaborative and enjoy supporting, training, and mentoring others on the team.
• You’re customer-focused and take pride in delivering high-quality work on time.

Nice To Haves

• Knowledge of apparel decoration methods and manufacturing processes (screen print, embroidery, cut & sew, etc.)
• Familiarity with product lifecycle management systems, PLM, Airtable, Google tools etc.
• A superstar mentality and a genuine positive attitude.
• Experience in a creative or fast-moving consumer products environment

Responsibilities

• Own and prioritize a high volume of incoming orders, balancing speed, quality, and deadlines in a fast-moving environment.
• Coordinate with vendors (domestic & International) to quote, produce, and deliver merchandise on time and to spec at the highest level of quality.
• Build and manage detailed production schedules, ensuring visibility and alignment
• Coordinate packing, tracking, and delivery to guarantee merchandise reaches the accurate location, at the appropriate time
• Communicate timelines and updates clearly and consistently to stakeholders across tours, warehouses, and internal teams
• Contribute to vendor performance tracking, including report cards and periodic reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed