Manager, Mental Health

Family Health Centers of San Diego•San Diego, CA

9d•$103,000 - $123,000•Hybrid

About The Position

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. FHCSD is now one of the largest providers of behavioral health services in San Diego County, and we are continuing to grow to meet the needs of our community. “Why I’m here at FHCSD is because it’s a really important place for folks to get access to mental health services…. They’re doing great work to think about the whole person. Not just the physical health, but the mental health side.” Mandy K. Cohen, MD, MPH, Centers for Disease Control and Prevention Director

Requirements

Current California state clinical licensure as MFT, LCSW, or Clinical Psychologist.
Master’s Degree in Social Work, Psychology, or closely related field required.
Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, Advanced Trauma Life Support, or Advance Resuscitation Training.
Possession of First Aid/CPR certificate issued by an authorized agency.
Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required.
DRIVER REQUIREMENTS: Licensed for a minimum of 3 years; No more than 2 violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving within 7 years.
3 years of experience in a social service/behavioral health field to include administrative experience required.
Ability to provide support, structure, empathy, sound judgment, insight into human behavior and family relations.
Ability to maintain good interpersonal interactions with clients and co-workers as a member of a multi-disciplinary community health team with a diverse multi-cultural population.
Clinical skills appropriate to scope of practice and clinical judgment necessary to implement the treatment plan.
Excellent interpersonal and customer service skills.
Demonstrated ability to be culturally sensitive and respect diversity.
Knowledge of current counseling theories and best practices with the ability to translate best practices into meaningful culturally appropriate resources.
Knowledge of budgets, fiscal planning, grant programs, and reporting requirements.
Knowledge of supervisory practices and techniques to include performance management and employee development.
Excellent written and verbal communication skills to include ability to communicate effectively with patients and family members who speak English as a second language.
Exceptional organizational skills, attention to detail, time-management skills, and strong motivation to meet deadlines and achieve goals.
Strong critical thinking skills to include analytical and problem solving skills.
Knowledge of community resources, health and social service systems in San Diego County with skill in establishing working relationships with community partners.
Intermediate skills in computer applications and software to include Microsoft Office applications.

Nice To Haves

2 – 3 years of progressively responsible experience in Clinical supervision preferred.
1 – 2 years of experience in the provision and/or supervision of mental health services provided preferred.
Bilingual in English/Spanish preferred.

Responsibilities

Build positive relationships, inspire others to perform at a higher level, prepare career development plans and retain an accountable workforce.
Coach and counsel staff and administer appropriate disciplinary action in a timely manner.
Provide/ensure staff receive all new hire and annual trainings on time.
Administer day-to-day operations of assigned clinics, and/or assigned programs to include scheduling and patient service management.
Establish operational objectives, and develop and implement plans for meeting tactical and strategic objectives as reviewed by senior management.
Oversee administration of integrated care activities at assigned clinics to include data collection and report generation.
Track site productivity and utilization rates.
Monitor on-going revenue and expenses.
Collect and analyze data, prepare necessary reports, and develop improvement plans as necessary.
Provide direct patient services as appropriate within scope of licensure.
In collaboration with Mental Health Senior Management Team, actively participate in organizational short and long-term planning and implementation activities.
Oversee and directly participate in project planning, implementation, and assessment at assigned clinics.
Complete all required documentation accurately, in a timely and thorough manner, in accordance with department standards.
Ensure documentation complies with patients insurance requirements. In addition, monitor documentation of direct reports and assigned clinics to ensure maximum revenue realization.
Ensure applicable regulatory and department standards are met or exceeded on an ongoing basis (i.e., JCAHO, OSHA, Safety Standards, etc.).
Ensure assigned clinics and/or programs are managed in a fiscally responsible manner to include grants implementation and requirements as directed in collaboration with other FHCSD departments and clinics as applicable.
Ensure assigned site is well maintained and in compliance with FHCSD policies.
May accept warm handoffs from non-mental health clinics at the same location.
Ensure work collaboratively with other managers in addressing and servicing difficult patients.
Ensure mental health staff are kept informed and adhere to policies and procedures that relate to the mental health clinic.
Participate in continuous improvement activities and ensure appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.
Perform other duties as assigned.