Manager, Memory Care Assisted Living

Good Samaritan Society•Watertown, SD

48d

About The Position

The Memory Care Manager is responsible for the overall leadership, management, and daily operation of the Memory Care neighborhood. This includes ensuring quality resident care, maintaining regulatory compliance, supporting staff development, and fostering a positive, person-centered environment. The Manager serves as the primary point of contact for residents, families, and staff and plays a key role in upholding the organization's mission, values, and service standards. Provide daily operational oversight of the Memory Care program, ensuring high-quality services, safety, and resident satisfaction. Collaborate with the nursing team to assess residents, coordinate care plans, and monitor changes in condition. Maintain compliance with all state and federal regulations, licensing requirements, and internal policies. Lead and participate in quality improvement initiatives and audits. Partner with families to ensure open communication, address concerns, and support positive resident experiences. Assist in budget development and management, monitoring expenses to ensure fiscal responsibility. Coordinate admissions, move-ins, and discharges in partnership with the clinical and administrative teams. Support training and continuing education for staff related to dementia care, person-centered service, and regulatory compliance. Foster a compassionate, respectful, and engaging community culture that enhances residents' quality of life. Works to create a supportive community environment in which patients/residents thrive. Ensures that quality care is provided to all patients/residents. Holds staff accountable to meet all mission, vision, and values of the company and follows corporate policies and procedures. Promotes a positive, team approach and a healthy work environment for staff. Creates, reviews, and implements policies and procedures related to areas under direct control. Completes and assures required documentation and record keeping. Provides tours and explanations of services to potential patients/residents, families, and referrals. Maintains positive relationships with patients/residents, their families, staff, and the community. Maintains privacy and confidentiality of all patients/residents, their records, and tenants' living environment. Handles patient/resident and staff grievances and documents on appropriate forms. Collaborates with various other departments and external organizations. Assures an adequate and compliant annual staff education plan. Understands and adheres to the corporate Vulnerable Adult and Abuse policy and Patient/Resident Bill of Rights. Demonstrates a sensitivity and aptitude for working with seniors. Demonstrates excellent leadership, judgment, and strategic planning skills. Possesses excellent communication and interpersonal skills. Ability to prioritize and organize work effectively and efficiently. Familiar with social and supportive services within the community. Willingness and ability to be on-call for emergency situations. Completes other duties as assigned.

Requirements

Bachelor's degree required.
Focus in Business Administration, Healthcare Administration, or related healthcare field ispreferred.
In lieu of degree, leadership may accept six years of relevant experience.
Depending on location, current valid driver's license, and must meet all medical guidelines for Sanford Health Category III drivers.

Nice To Haves

Prior experience in housing, marketing/sales and occupancy management is preferred.
Prior experience working with the senior population is preferred.
Maintains up-to-date knowledge of current trends and new developments in the Assisted Living Home Care/Housing field.
Possesses or work towards obtaining Certified Nursing Assistant (CNA) within six months of hire preferred.

Responsibilities

Provide daily operational oversight of the Memory Care program, ensuring high-quality services, safety, and resident satisfaction.
Collaborate with the nursing team to assess residents, coordinate care plans, and monitor changes in condition.
Maintain compliance with all state and federal regulations, licensing requirements, and internal policies.
Lead and participate in quality improvement initiatives and audits.
Partner with families to ensure open communication, address concerns, and support positive resident experiences.
Assist in budget development and management, monitoring expenses to ensure fiscal responsibility.
Coordinate admissions, move-ins, and discharges in partnership with the clinical and administrative teams.
Support training and continuing education for staff related to dementia care, person-centered service, and regulatory compliance.
Foster a compassionate, respectful, and engaging community culture that enhances residents' quality of life.
Works to create a supportive community environment in which patients/residents thrive.
Ensures that quality care is provided to all patients/residents.
Holds staff accountable to meet all mission, vision, and values of the company and follows corporate policies and procedures.
Promotes a positive, team approach and a healthy work environment for staff.
Creates, reviews, and implements policies and procedures related to areas under direct control.
Completes and assures required documentation and record keeping.
Provides tours and explanations of services to potential patients/residents, families, and referrals.
Maintains positive relationships with patients/residents, their families, staff, and the community.
Maintains privacy and confidentiality of all patients/residents, their records, and tenants' living environment.
Handles patient/resident and staff grievances and documents on appropriate forms.
Collaborates with various other departments and external organizations.
Assures an adequate and compliant annual staff education plan.
Understands and adheres to the corporate Vulnerable Adult and Abuse policy and Patient/Resident Bill of Rights.
Demonstrates a sensitivity and aptitude for working with seniors.
Demonstrates excellent leadership, judgment, and strategic planning skills.
Possesses excellent communication and interpersonal skills.
Ability to prioritize and organize work effectively and efficiently.
Familiar with social and supportive services within the community.
Willingness and ability to be on-call for emergency situations.
Completes other duties as assigned.