Manager, Membership Development

Comcast • Philadelphia, PA

18d

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Manager of Membership Development will support the future strategy and development of our customer loyalty program, ensuring it delivers meaningful value and fosters long-term engagement. This role will focus on developing a roadmap for new benefits, experiences, and rewards that differentiate our brand and deepen member relationships. The ideal candidate is a strategic thinker, with a passion for customer experience, data-driven decision-making, and creative program design. Job Description

Requirements

• Skills Ideation, Marketing Programs, Marketing Strategies
• Education Bachelor's Degree
• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
• Relevant Work Experience 5-7 Years

Responsibilities

• Assist in evolving the vision for membership benefits and perks to improve customer retention, satisfaction, and lifetime value.
• Support development of roadmap for new benefits, perks , and experiences that align with brand goals and customer insights.
• Assist in preparing business cases and collaborate with cross-functional teams to launch compelling membership benefits that increase value perception to enhance price/value equation .
• Research and recommend partnership opportunities within Comcast (NBCU, Advertising, Comcast Business) and with external partners to expand the value proposition.
• Monitor industry trends and competitor offerings to ensure our program remains competitive and relevant.
• Use data and analytics to understand member behavior and engagement drivers, applying insights to refine program structure and rewards.
• Partner with Marketing, Product, and Finance teams to support execution of new and enhanced benefits, ensuring alignment and timely delivery.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees