Manager, Membership Development

Ilitch Sports + Entertainment • Detroit, MI

3d

About The Position

Amaze, Inspire, Unite Job Summary : The Manager, Membership Development is responsible for managing the day-to-day operations of the new business department, maximizing the sale of season ticket memberships for the Detroit Tigers and Detroit Red Wings.

Requirements

• Minimum of 5+ Sales experience in sports/entertainment.
• Proven record of achieving sales goals/targets and motivating staff.
• Proven track record in developing long-lasting business relations with corporate executives.
• Must be creative, enthusiastic and possess excellent interpersonal skills.
• Ability to establish priorities and organize work; plan and direct the work of subordinate staff.
• Demonstrated staff development skills to properly train, develop and motivate staff to meet objectives.
• Ability to think strategically and handle multiple projects simultaneously.
• Strong judgment and strong problem resolution skills.
• Ability to work with multiple internal contacts/department, external contacts and outside agencies.

Nice To Haves

• Bachelor’s Degree, Business or Sports Management preferred.
• 1+ year managing Inside Sales or Ticket Sales department preferred.

Responsibilities

• Manage the Membership Development team’s efforts to sell season memberships and a full menu of ticketing options for the Detroit Tigers and Detroit Red Wings.
• Manage the Membership Development team by tracking KPI’s, including outbound calls, face-to-face appointments, and other touchpoints.
• Work closely with sales team to assist with ballpark/arena appointments and out-of-office meetings.
• Assist in creating, implementing, and evaluating ticket sales strategies and plans to maximize sales volume.
• Trains and manages all aspects of B2B and B2C sales; including prospecting, lead generation, networking, referrals and cold calling.
• Responsible for recruiting, hiring, and development of Account Executives.
• Manages game day schedules to effectively handle staffing requirements as needed.
• Identifies, implements and enforces all company and departmental policies and procedures.
• Other duties as assigned in collaboration with the IS+E Ticket Sales & Service Department.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager