About The Position

In this role, you will oversee end-to-end claims services for provider segments, ensuring we meet our business goals. Your leadership will help establish performance targets and manage the claims processing and financial aspects, while also maintaining compliance. Your collaboration with claims leadership will be vital in aligning with customer needs and fulfilling contractual obligations, ultimately enhancing the experience for all stakeholders involved.

Requirements

  • Bachelor's degree or advanced degree in a relevant field
  • 8+ years of experience in a related field, with 10+ years in lieu of degree
  • Strong analytical skills and ability to manage operations effectively
  • Familiarity with accounting principles and compliance policies
  • Skills in claims management and resolution

Nice To Haves

  • Experience in Medicare and Medicaid or highly regulated environments is a plus

Responsibilities

  • Streamline shared processing to reduce management by exception
  • Set operational processes to align with market trends and customer demand
  • Manage accounting and financial reporting functions to ensure compliance with standard practices
  • Participate in projects to enhance claims processing and recovery functions
  • Oversee financial recovery activities including refunds and collections
  • Lead team and staff to optimize work volume and engagement
  • Resolve complex claims appeals by coordinating with stakeholders
  • Collaborate with Audit and Payment Integrity to ensure accuracy and quality
  • Develop tools and techniques for process improvements
  • Serve as the Medicare Claims Subject Matter Expert and primary contact for performance monitoring
  • Represent Claims Operations in monthly calls with CMS and provide updates and expertise
  • Engage with Compliance and regulatory entities, particularly CMS

Benefits

  • Opportunity to work at the forefront of health care delivery
  • Work-life balance, flexibility, and autonomy
  • Medical, dental, and vision coverage with various wellness programs
  • Parental leave support and assistance for adoption and surrogacy
  • Career development programs and tuition reimbursement
  • 401k matching with an annual contribution
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