Manager - Medical Staff Operations

Maine Medical Center • Portland, ME

89d

About The Position

The Manager, Medical Staff Operations provides leadership, direction, and oversight for Medical Staff Services across MaineHealth. This role is responsible for supervising Medical Staff Specialists and Lead Specialists and ensuring the effective and compliant execution of onboarding, privileging, peer review coordination, and medical staff governance processes across all MaineHealth hospitals. Reporting to the Senior Director, Credentialing & Medical Staff Services, the Manager serves as a key member of the department leadership team and is accountable for translating system-wide strategy into standardized operational practices. The Manager collaborates closely with internal and external stakeholders including credentialing, compliance, legal, and medical staff leadership to ensure timely and accurate credentialing-related activities, regulatory readiness, and operational excellence. This position works in partnership with peer leaders to support the implementation of MaineHealth's regional governance model, optimize workflows across entities, and contribute to strategic initiatives aimed at improving quality, efficiency, and provider experience.

Requirements

• Bachelor's degree in Healthcare Administration, Business, or a related field required.
• Master's degree preferred.
• Certified Provider Credentialing Specialist (CPCS) or Certified Professional in Medical Services Management (CPMSM) required.
• Minimum of five years of progressively responsible experience in credentialing, medical staff services, or healthcare operations.
• At least two years in a supervisory or management role.
• Strong working knowledge of credentialing, privileging, medical staff governance, and peer review requirements.
• Demonstrated experience managing high-volume, multi-entity medical staff operations in a complex health system.
• Proven ability to lead teams, delegate effectively, and coach for performance.
• Knowledge of credentialing technology systems and workflows.
• Excellent written and verbal communication skills.
• Ability to analyze data, identify trends, and drive process improvements.
• High level of organizational, problem-solving, and decision-making skills.

Nice To Haves

• Experience supporting Medical Staff Bylaws, governance processes, and provider onboarding programs.

Responsibilities

• Provide leadership and oversight for Medical Staff Services across MaineHealth.
• Supervise Medical Staff Specialists and Lead Specialists.
• Ensure effective and compliant execution of onboarding, privileging, peer review coordination, and medical staff governance processes.
• Collaborate with internal and external stakeholders to ensure timely and accurate credentialing-related activities.
• Support the implementation of MaineHealth's regional governance model.
• Optimize workflows across entities.
• Contribute to strategic initiatives aimed at improving quality, efficiency, and provider experience.

Benefits

• Paid parental leave.
• Flexible work policy.
• Student loan assistance.
• Training and education.
• Well-being resources for you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Hospitals
• Education Level: Bachelor's degree