Manager

Starcom Worldwide•Chicago, IL

9d•Hybrid

About The Position

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, Starcom partners with the world's leading marketers and brands, including Bank of America, Best Buy, Kellogg Company, McDonald's, Novartis, Samsung, Visa and more. The eCommerce Manager is responsible for building and maintaining an effective and productive relationship with assigned client(s). The Manager will supervise a dedicated team in the creation, optimization, and execution of client's eCommerce initiatives. This position requires a “hands-on” manager with astute attention to process and detail, who possesses the ability to apply this detailed knowledge to actionable insights and recommendations. Particularly as they relate to the client's Amazon growth and acceleration strategy. The Manager must have a mastery of Amazon Marketing Services (AMS) Paid Search/Sponsored Product Listings as well as Amazon Media Group (AMG) services such as on-site display advertising and AAP as well as adeptness with other major online marketplaces and related tools. This position is both strategic and tactical in scope and requires the ability to apply detailed eCommerce knowledge to actionable insights and recommendations. They will assist the Associate Media Director and Director in driving strategic success within the team as well as helping to develop innovative strategies to meet and exceed client business objectives.

Requirements

Bachelor's degree or higher preferred, preferably in marketing, advertising, business, engineering, statistics, economics, sociology, or equivalent
3+ years of media management experience with an emphasis on eCommerce platforms
1+ years hands-on experience managing and optimizing eCommerce-based media buys
Experience in applying search to brand-building & direct response initiatives
Strong analytics, organizational, and communication skills
Experience with Amazon Marketing Services (AMS) Paid Search/Sponsored Product Listings and Amazon Media Group (AMG) services
Excellent communication and organizational skills
Ability to work independently and collaboratively with diverse groups
Proficiency in Microsoft Office including Excel and PowerPoint as well as other equivalent programs and as appropriate specific industry tools and technology
A proven ability to multi-task and manage multiple projects effectively and work well under pressure to deliver high-quality work within tight deadlines
Exceptional critical thinking and problem-solving abilities with the ability to think unconventionally in proposing solutions

Nice To Haves

Previous leadership/management experience is preferred

Responsibilities

Direct and manage the daily workflow of all eCommerce campaigns, including proposal development, campaign activation & maintenance, and post-buy recaps
Assist in overseeing the client's strategy and growth of Amazon Marketing Services (AMS) Paid Search/Sponsored Product Listings as well as Amazon Media Group (AMG) services such as on-site display advertising and AAP
Become an eCommerce subject matter expert for internal and external stakeholders by staying ahead of eCommerce trends
Partner with Associate Director to build end-to-end ecommerce strategy and plans for the client
Collaborate with direct reports, colleagues, and peers across the organization to provide insight and recommendations
Comfortable with ambiguity and quickly adjusts thinking and actions should the realities of a situation shift
Drawing on previous experiences, uses a variety of approaches to identify client needs and exceeding their expectations
Understands the complex cause and effect patterns that may underlie issues and/or opportunities and thinks beyond the obvious
Identify patterns and trends that relate to a particular situation and uses that knowledge to come up with creative solutions
Provides performance reporting against client goals with insights and optimization recommendations
Develop budget and performance projections for testing new partners or technology
Conduct monthly client billing audits
Partner with Associate Director to develop processes for improved work flow within Starcom and between agency partners and vendors
Maintain stellar relationships with the vendor partners to further advance Starcom as a preferred client partner
Provide formal training to new team employees
Work to master, identify, and communicate trends in search and in client industries