Manager, Marketing Operations Material Review

AbbVie•Mettawa, IL

15h

About The Position

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube. The Manager, Marketing Operations Material Review facilitates the management of Advertising & Promotional materials as they pertain to the U.S. Commercial MRP (Material Review Process). The Manager, Marketing Operations Material Review Ensures: Facilitation of cross-functional team (Medical, Regulatory, Commercial, Legal, Compliance, others) review and approval of: Advertising materials Promotional materials Sales Training materials Promotional Labeling materials Leads management of cross functional team members and advertising agencies Open communication of material status with cross-functional team members and advertising agencies Tactical support and project timeline oversight of materials through MRP Lead consultant and trainer on the MRP, supporting to all team members responsible for uploading and approving materials Timely review of all promotional, non-promotional materials through U.S. Commercial, Medical reviewers, Regulatory reviewers, and other key stakeholders Additionally, provide key leadership for: Management and development a staff of project managers Holds self and team accountable for results Serves as a mentor and coaches others on the MRP Proactively provides consulting, expertise and MRP process training to cross-functional team members Evaluates and updates processes to adapt to a changing environment and to optimize efficiencies Coordinating logistics to ensure timely production, fulfillment and shipment of materials Provides Leadership for innovative solutions to project hurdles Develops a strong knowledge of customers’ goals and priorities, partners to support those objectives

Requirements

8+ years Project Management or equivalent experience
Subject matter expert in understanding the material review process and associated policies and systems
Strong expertise in Veeva
Experience in print and digital formats
Advanced project management skills, highly proficient at balancing competing priorities
Ability to forecast, prioritize, multitask, and manage multiple jobs in a fast-paced, rapidly changing environment
Capable of making informed, data-driven decisions under tight deadlines
Advanced understanding of data analytics, and measurement
Strong interpersonal skills with the ability to collaborate well with others
Ability to quickly learn, adapt to, and comply with business needs, policies, and guidelines
Experienced in risk mitigation, issue resolution, and seeing the big picture
Demonstrated leadership for identifying, applying, and socializing lessons learned

Nice To Haves

Bachelor’s Degree in Business Management, Science, Education, Communication or related
Experience in pharmaceutical industry
Knowledge and prior experience in marketing, and communication or advertising agency experience
Lead or participate in a product launch initiative
Ability to understand marketing campaign messaging for assigned brand; recognizes inconsistencies in campaigns
Working knowledge of Adobe Acrobat; MS Word, MS Excel, MS PowerPoint and Veeva PromoMats
Possesses ability to learn and adapt to other software tools as necessary

Responsibilities

Lead the review for promotional and non-promotional materials that are routed through the MRP
Perform “Final Sign-off” on material submissions uploaded into Veeva
Validate that the metadata / review tier aligns with the submitted materials
Determine if legal/compliance is required
Determine if Editorial Quality Check is required
If additional reviewers are not aligned with the selected review tier, tag additional reviewers and update review tier as necessary
Ensure sources files are uploaded into the Veeva for production vendors
Validate back-end approvals prior to routing material to Regulatory Affairs for Office of Prescription Drug Promotion (OPDP) submission
Oversee release of approved material for distribution
When material withdrawal is required, inform inventory vendors
Initiate production of updated package inserts
Identify promotional material that needs inventory updates and Initiate inventory update process
Proactively looks for and leads ways to improve agility by streamlining and simplifying internal processes and drives implementation of process changes
Strong understanding of Agency and Printer process. Offering guidance and leadership to commercial team members and agencies as it relates to printing processes
Project manages a team of 10 to 20 cross-functional team members
Schedule, manage and facilitate formal concept review requests, schedules live review meetings to resolve and discuss reviewer comments (i.e., Tier 1 reviews, Formal Concept Reviews
Creates and communicates weekly review team meeting agendas
Prioritize and schedule any additional live meeting requests (e.g., exceptions, revise & resubmits) as needed
Schedule and facilitate weekly live prioritization meetings with business owners
Review dashboard within Veeva to understand upcoming volume of materials being planned for submission
Act as a neutral facilitator in project discussions, summarizes team agreements and maintains required documentation of discussion outcomes.
Leads discussion on projects that didn’t go well to identify learnings and improvement opportunities
Leads team discussion on metrics; evaluates and provides opportunities for improved agility
Maintain a positive, energetic, and engaged attitude and approach to work under times of stress
Demonstrates strong good understanding of the brand(s) supported
Attend brand and tactical planning meetings to understand upcoming workload
Send material status notifications through MRP
Work closely with Compliance to address identified issues, as needed.
Notify Fulfillment Center, Business Owner or Interactive Agency of material status
Develop, maintain, and track process metrics, communicating results to all stakeholders.
Provide regular updates to relevant stakeholders on the health of the advertising and promotional review and approval process.
When an existing piece is updated / changed, run report to identify in-market materials that are impacted and need to be updated / expired – alert Business Owners
Consistently communicates timely and accurate information and project progress to project owners
Identifies project bottlenecks and brings cross-functional team members together to resolve issues
Leads the development of solutions and contingency plans to facilitate business success
Develops best practices/lessons learned and shares with the business to enhance team success
Proactively leads ongoing communication with project owners / vendors to ensure that project timelines are aligned with business needs and expectations