Manager, Market Operations (SF/SEA), Consumer

Iron Mountain•Hayward, CA

10d•Hybrid

About The Position

The Manager, Market Operations, will report directly to the Director, Head of Market Operations and will own the P&L for their respective regions and be responsible for overseeing operations, setting strategic goals, executing at a high level, and driving growth. As Manager, Market Operations, you will set a vision, work with our internal partners across Clutter and Iron Mountain to identify, scope, and execute key initiatives that will drive the organization’s objectives and key results and build outstanding customer experiences. This role requires strong leadership, strategic thinking, ownership, accountability, and a relentless focus on the customer experience to deliver strong operational and financial results. Note that this is a hands-on role with an onsite requirement of 1-2 days per week.

Requirements

5+ years experience in general management, operations, marketing, business consulting, finance or similar analytical role
Ability to effectively manage a large and growing field and warehouse team cross-functionally
Strong strategic thinker with a focus on optimal execution
Strong financial acumen
Excellent communication with the ability to engage internal stakeholders and external customers
Extensive experience navigating large and complex organizations
Ability to leverage data to inform and support critical decisions
Ability to bring key stakeholders across functions together to drive strategic alignment
A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
Ability to foster collaboration and facilitate teamwork
Effective prioritization

Nice To Haves

Prior P&L experience preferred
Prior experience working in early stage, high growth businesses
Prior experience building and leading teams is highly preferred

Responsibilities

Be a fierce owner of market performance, from the P&L to key operational metrics
Manage performance of market’s Field and Warehouse teams
Collaborate with Clutter stakeholders to bring new opportunities to life
Make final decisions on high-priority customer escalations
Lead a community of cross functional strategic leaders to produce a significant impact to the business
Maintain regular communications with key team members across the org
Ensure functional partners are aligned on key objectives
Advocate for product support to successfully execute key initiatives
Collaborate with key team members (legal, tax, policy, support, etc)
Track core business metrics and deploy streamlined reporting structure