This individual is responsible for the supporting management and optimization of Insulet's external patient support services (Hub) vendor, pharmacy support programs (copay and financial assistance) and downstream deployment / execution of broader Market Access strategies and initiatives. This team member will be responsible for ensuring a high conversion rate, accelerating throughput, optimizing processes, and a high patient and HCP experience. This person will also conceptualize, develop and deploy new services that support increased patient prescription yields and improved patient experience at the pharmacy. This is a high visibility role that will require operational management of a process heavy vendor along with leadership of a cross-functional team that will include members from Sales Management, OPS, Customer Care, Field Managed Care, Channel teams among others. This leader will report to the Director, Pharmacy Services and Operations while also working closely with leaders of functional teams across the commercial organization. Success in this role will require effective communication, project management skills, ability to work with multiple teams, leadership skills, operational excellence abilities, cross-functional collaboration and the ability to carry out multiple tasks in parallel. The Leader will possess relevant experience in pharmacy, hub operations, training, patient onboarding, health insurance (pharmacy) and process management.