Manager - Manufacturing

R.R. Donnelley & Sons • Thurmont, MD

309d • $87,200 - $139,600

About The Position

Our Thurmont, Maryland location is a 24/7 operation. The Manager is responsible for the day‐to‐day management and strategic development of the Company's fulfillment operations. This individual will be a key contributor to the leadership team by ensuring all manufacturing and fulfillment activities meet RRD quality standards and customers & expectations. The manager will have several supervisory direct reports who oversee production.

Requirements

• Hands‐on, self‐starter, multi‐tasker capable of delivering results in a fast‐paced, start‐up environment.
• Excellent leadership and communication skills.
• Able to demonstrate excellent business acumen and collaborative skills when resolving problems; consistently identifying critical elements, variables and alternatives to develop solutions.
• Exceptional computer skills in the entire Microsoft Office Suite (especially Excel) and ability to learn and streamline existing technology to improve existing processes.
• Bachelor's degree in related discipline, with minimum 7 years of demonstrated leadership experience in a fulfillment operation.

Responsibilities

• Plan and manage the daily activities for the location, including digital, receiving and put-away functions, picking/packing, and shipping functions for designated clients in accordance with the agreed-upon SLAs, and with a high level of quality and accuracy.
• Implement short- and long-range goals and operational plans to achieve designated site objectives while maintaining or increasing the overall site efficiency.
• Ensure necessary resources, i.e. staffing, training, and equipment, are available to meet prescribed productivity and service goals.
• Review existing operations to determine what improvements can be made with particular attention being paid to areas that allow for cost reduction, improved processing efficiency, and improved quality.
• Direct and oversee job assignments and plan daily labor schedules.
• Direct warehouse supervisory team to achieve the established objectives.
• Ensure that all orders are processed within the fulfillment center according to pre-established SLAs, standards of quality, efficiency, and costs.
• Ensure that the site achieves all inventory accuracy metrics as they relate to order fulfillment at the site, including cycle count accuracy, shipping, receiving, and packing accuracy.
• Conduct effective communications with customers and employees. Lead management and staff meetings to organize warehouse activities.
• Administer and enforce all company policies fairly and consistently.
• Work in conjunction with Human Resources and operations management to maintain a positive employee relations environment.
• Enforce a safe working environment by complying with all safety procedures and OSHA regulations.
• Ensure the accurate and timely preparation, processing, distribution, and retention of all necessary reports and records regarding warehouse operations.
• Provide technical advice to customers, sales, and manufacturing.
• Develop and implement staffing plans, operational budgets, capital equipment, and inventory requirements.
• Organize and prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
• Work collaboratively to ensure ISO Quality standards and Customer expectations are met.
• Coach employees to peak performance by developing the skill level of your staff and their ability to produce quality work and increase efficiencies and productivity.
• Analyze and resolve work-related problems and assist employees with troubleshooting and solving production/quality issues.
• Understand the impact of operational decisions on the budget while controlling variable expenses.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Disability insurance
• 401(k) with match
• Life insurance and other voluntary supplemental insurance coverages
• Tuition assistance
• Maternity leave
• Adoption assistance
• Employer/partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Printing and Related Support Activities
• Education Level: Bachelor's degree