Manager, Managed Services

Onit, Inc.

1d • $140,000 - $165,000

About The Position

We are seeking an experienced and dynamic leader for our Managed Services Team. In this role, you will oversee a team of highly skilled professionals dedicated to delivering exceptional client solutions, implementation services, and project management. The ideal candidate will possess strong leadership and client management skills, a solid understanding of software solutions, and a proven ability to drive successful customer outcomes.

Requirements

• Minimum 5+ years of experience in a client-facing role within professional services, consulting, or customer success.
• At least 2+ years of experience in a leadership or managerial position.
• Proven track record in managing and delivering complex client projects, with a focus on software solutions and services.
• Strong experience in consulting, solution implementation, and client relationship management.
• Experience with software solution implementations, including system integration, customization, and deployment.
• Understanding of cloud technologies, SaaS, and enterprise software solutions.
• Proficiency in project management tools and methodologies (e.g., Agile, PMP, or Prince2).
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate, mentor, and manage cross-functional teams.
• Strong client-facing skills with the ability to build relationships and drive client success.
• Exceptional problem-solving and analytical skills with a solution-oriented approach.
• Bachelor’s or master’s degree in business, Computer Science, Engineering, or a related field, or equivalent practical experience.

Responsibilities

• Team Leadership: Lead, mentor, and inspire a high-performing team of managed services professionals, ensuring alignment with company goals and fostering a culture of excellence, collaboration, and accountability.
• Solution Delivery: Oversee the implementation, configuration, and customization of software solutions for clients. Ensure the delivery of high-quality, scalable, and efficient services that drive client success.
• Operations Management: Manage the financial and operational responsibilities for the Managed Services function, including reporting, billable hours, revenue, margins, and related metrics, in partnership with company finance and executive leadership teams.
• Process Optimization: Continuously improve service delivery processes, methodologies, and best practices to drive efficiency and optimize customer outcomes. Introduce and promote the use of best practices in project management and service delivery.
• Cross-Functional Collaboration: Collaborate closely with the Sales, Engineering, and Support teams to ensure the seamless handover of projects and the continuous alignment of client needs with product capabilities.
• Team Development: Provide coaching, mentoring, and professional development opportunities to team members, helping them grow their skills and progress in their careers.
• Performance Management: Conduct regular performance evaluations, set individual goals, and create development plans for team members.
• Innovation and Best Practices: Stay current with industry trends and emerging technologies. Introduce new methodologies and tools to improve service delivery and client engagement.

Benefits

• Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.
• Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
• Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
• Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
• Income Protection: 100% employer-paid life and disability insurance.
• Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
• Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.
• Community Engagement: One paid volunteer day each year to give back to the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees