Manager, Managed Cloud Operations

SAS

70d

About The Position

The SAS Cloud Operations team is looking for an experienced Manager of Cloud Operations to lead a diverse technical team of our strongest experts supporting SAS software, Azure, AWS, and GCP cloud infrastructure technologies. In this role you will be responsible for managing day-to-day activities, optimizing processes, and ensuring the smooth functioning of workflow and procedures. This role requires strong leadership skills, technical expertise in cloud technologies, and a keen focus on delivering exceptional service to our clients. SAS Cloud is growing rapidly. We need your tenacious and energetic leadership to fuel our success!

Requirements

• 8+ years of experience in at least one major CSP (Azure, AWS, GCP, OCI, etc.), providing application support, and/or technical consulting.
• 5+ years of experience in a leadership role with 2 years in a formal management role.
• Bachelor’s degree in computer science, information systems, or related field.
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
• Experience with Linux.
• Experience in infrastructure, network, or storage management.

Nice To Haves

• Experience with SAS systems or SAS programming.
• 5+ Years of Operational Leadership Experience, including managing KPIs relative to hosted service delivery.

Responsibilities

• Lead a technically diverse team in complex customer environments to ensure optimal performance, scalability, and reliability.
• Collaborate with teams across SAS to improve our products based on customer experiences.
• Define, monitor, and analyze KPIs related to the SAS Cloud Operational service.
• Ensure compliance with Operational Level Agreements (OLAs) by monitoring and managing service delivery against agreed-upon performance targets, such as incident resolution times and service request fulfillment.
• Identify opportunities to streamline operations, automate repetitive tasks, and improve efficiency across all aspects of cloud hosting operations.
• Provide leadership and guidance to the team, including hiring, training, and performance management, to ensure a high-performing and motivated workforce.
• Implement and enforce security best practices to protect our clients' data and ensure compliance with industry regulations and standards, such as GDPR and HIPAA.
• Ensure your department follows documented Change Management policy.
• Set performance goals/standards/objectives for the team. Perform all management responsibilities for the team including coaching and development.

Benefits

• Comprehensive medical, prescription, dental and vision plans.
• Medical plan options include PPO with low annual deductible and copays.
• HDHP combined with a health savings account with a contribution from SAS.
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan.
• An industry-leading 401k plan.
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave and unlimited paid sick days.
• Generous childcare benefits for all full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees