Manager, Maintenance Field Operations

Otis Elevator Co.•Savannah, GA

1d•Onsite

About The Position

Otis Elevator is seeking a passionate and driven individual to join and lead their maintenance operations, providing exceptional service to customers. The main goal of this role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction for the Savannah, GA territory. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company, moving 2.4 billion people every day and maintaining approximately 2.4 million customer units worldwide. The company is 72,000 people strong, operating in more than 200 countries and territories, and is guided by its values of Safety, Ethics, and Quality. Otis is committed to career progression, offering opportunities, training, and resources that build leadership and capabilities, including an Employee Scholar Program.

Requirements

5+ years of industry experience preferred
Proven experience working with a team of technicians
Leadership experience is essential
Experience in the elevator industry is required
Excellent communication and leadership skills
Ability to thrive in a highly team-oriented and dynamic environment
Strong computer and technology skills, along with business acumen
Passion for delivering exceptional customer service
Travel within your territory is required
A valid driver's license is necessary for your area

Responsibilities

Ensure field employee safety and quality of service in your territory
Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
Ensure effective and efficient allocation of available resources such as manpower and materials
Conduct field education training with field workforce
Improve efficiencies, managing route schedules and callback rates
Understand how to provide technical support to field staff, either self-provided or redirected to other experts
Authorize repair orders and tracking completion
Lead change toward better efficiency and communication

Benefits

The chance to work for an industry-leading brand with an historic legacy
A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
A 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment
Comprehensive medical, prescription drug, dental, and vision coverage for you and your eligible dependents
Three weeks of paid vacation
Paid company holidays
Paid sick leave
Employee assistance programs
Wellness incentive programs
Life insurance
Disability coverage
Voluntary benefits, including options for legal, pet, home, and auto insurance
Generous birth/adoption and parental leave benefits
Adoption assistance
Tuition reimbursement program
Service anniversaries recognition
Spot performance bonus opportunities
Intensive training in technology, processes & soft skills
Opportunity to exchange ideas with experienced colleagues