Manager Lounge

Gategroup • New York, NY

308d • $110,000 - $130,000

About The Position

We're looking for motivated, engaged people to help make everyone's journeys better. Manages the First-Class hospitality Lounge for Lufthansa.

Requirements

• High school or equivalent. Community college, trade school or other would be an advantage.
• At least ten (10) years of progressively responsible professional experience in the hospitality industry, with at least four (4) of those years in management.
• Experience in the first-class hospitality industry and providing VIP Service.
• Strong leadership and management experience and abilities.
• Thorough knowledge of HACCP rules and compliance requirements.
• Knowledge of MS-Office.
• A very strong customer focus, and the ability to handle sensitive matters and difficult customers effectively.
• Consistently presents a professional appearance and demeanor.
• Ability to plan, coordinate and demonstrate effective disposition of all matters.
• Ability to work shifts and plan for coverage in support of smooth service and operations during all open hours of the Lounge.
• Fluent written and spoken English language knowledge and skills is required, fluent written and spoken German is highly desirable. Another language would be an advantage.
• Ability to demonstrate empathy and problem-solving skills, as well as effective teamwork.

Responsibilities

• Manage Lounge operations regarding hospitality and F&B services, ensuring a warm, efficient and personalized guest experience in the lounge for every passenger.
• Manages an overall smooth operation of Lounge activities and services, especially as required to exceed Key Performance Indicators (KPI's) in customer satisfaction rating, labor costs, food costs and staff turnover rate. Tracks and reports KPI's to management at regular intervals.
• Monitors, maintains and ensures all safety standards are maintained at all times.
• Conducts client meetings and negotiations.
• Ensures sales targets are achieved, control inventories are recorded, and maintains information and data in order to clarify differences when necessary.
• Cooperates with public authorities, leadership initiatives and business partners.
• Ensures adherence to the law, provisions, corporate policies and procedures, and HACCP guidelines.
• Performs special projects and other duties as may be assigned and/or required.

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts
• Free hot healthy meals for unit operations roles

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Services and Drinking Places
• Education Level: High school or GED