Manager - Loss Mitigation (On-Site)

Newrez LLC•Houston, TX

5d•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Manager - Loss Mitigation is responsible for overseeing the day-to-day operation of the department and takes responsibility for producing high volume and high-quality work while adhering to investor guidelines. Principal Duties Oversees the day-to-day tasks and performance of Loss Mitigation Acts as a liaison with other departments to foster efficiency and high-quality output. Undertakes special projects related to departmental activities and performs other duties as assigned. Ensure compliance with all Investor guidelines and quality controls are in place to protect Shellpoint and its clients. Provide positive leadership and coaching, including performance measurements, appraisals and other actions impacting employee job related functions. Evaluates job performance continually and provides on-going coaching. Maintains, update and create process and procedure documentation for the Loss Mitigation team. Prepare weekly/monthly reports and monitor time frames and work performance. Directions change within the department. Promotes an attitude of optimism and progress. Prepares and presents workflow and results to Senior Management and clients as needed. Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs. Ensure department policies and procedures are maintained and timely updates are submitted. Continually review and refine processes to ensure efficiency and accuracy. Performs related duties as assigned by management. These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked () as essential on-site, may still require partial on-site work to perform the role satisfactorily.

Requirements

High school diploma or equivalent, required.
6-8 years’ Loss Mitigation experience
3-5 years’ supervisory experience
Proficient in Microsoft Word and Excel.
Excellence in consulting and advising customers via telephone and written communication.
Understanding of collections.
Demonstrated strong skill set for organization and attention to detail.
Self-Motivated.
Ability to work independently with minimal supervision.
Strong analytical, problem solving and mathematical skills to be used in financial counseling and evaluation and interpretation of complex information.
Understanding of mortgage lending and servicing, particularly late-stage collections, modifications, and short sales.
Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator.
Employment will be contingent on this requirement.

Nice To Haves

Bachelor’s degree, preferred.
Proficiency in SQL a plus.
Foreclosure, bankruptcy and REO experience preferred.
Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies.

Responsibilities

Oversees the day-to-day tasks and performance of Loss Mitigation
Acts as a liaison with other departments to foster efficiency and high-quality output.
Undertakes special projects related to departmental activities and performs other duties as assigned.
Ensure compliance with all Investor guidelines and quality controls are in place to protect Shellpoint and its clients.
Provide positive leadership and coaching, including performance measurements, appraisals and other actions impacting employee job related functions.
Evaluates job performance continually and provides on-going coaching.
Maintains, update and create process and procedure documentation for the Loss Mitigation team.
Prepare weekly/monthly reports and monitor time frames and work performance.
Promotes an attitude of optimism and progress.
Prepares and presents workflow and results to Senior Management and clients as needed.
Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs.
Ensure department policies and procedures are maintained and timely updates are submitted.
Continually review and refine processes to ensure efficiency and accuracy.
Performs related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions