Manager, Long Term Disability Claims

Lincoln Financial • Charlotte, NC

1d • Hybrid

About The Position

We are excited to bring on a highly motivated Claims Manager to our Long Term Disability Claims Organization!

As a Claims Manager, you will provide leadership and direction to a team of claims specialists, technical claim specialists, and lead claim specialists.
You will be responsible for the fair, ethical, accurate and timely management & payment of claims for your assigned area of responsibility.
You will also be responsible for delivering best-in-class service to our customers, and claimants.
You will also be providing leadership to continually improve our capabilities and results.
This will be accomplished by supporting various initiatives that enhance our productivity and drive value for our clients.
Lastly, you’ll be accountable for managing the talent on your team in support of career growth & development.What you'll be doing• Evaluating individual team member performance and taking appropriate action to meet and/or exceed performance standards for assigned area of responsibility.• Providing subject matter expertise to team members and internal/external stakeholders• Providing training and development opportunities, including stretch assignments, for team members and giving honest and open feedback to aid in the development of talent.• Establishing and implementing priorities, performance goals and objectives.• Ensuring that top talent is hired and retained for your assigned area(s) of responsibility.• Monitoring and assessing claim trends.• Analyzing appropriate metrics and control mechanisms for claims including using data and analysis to improve business results by targeting opportunities and process improvements.• Meeting all applicable Performance Guarantees.• Providing training guidance and support for new hires.• Reviewing and resolving escalated issues and concerns.• Meeting all established quality assurance benchmarks.• Ensuring claims processing is consistent with applicable policies, procedures, and department guidelines.• Developing and maintaining close customer ties, articulating customer needs, keeping priorities in focus with the desires and expectations of the customer.• Collaborating with internal and/or external stakeholders to ensure effective service delivery of claims for your assigned area(s) of responsibility.

Requirements

• 5+ Years of experience in Long Term Disability Claims showcasing an increase in work responsibilities (Required)

Nice To Haves

• Leadership and/or managerial experience (Strongly preferred)
• 4 Year/Bachelor's degree (Strongly preferred)

Responsibilities

• Evaluating individual team member performance and taking appropriate action to meet and/or exceed performance standards for assigned area of responsibility.
• Providing subject matter expertise to team members and internal/external stakeholders
• Providing training and development opportunities, including stretch assignments, for team members and giving honest and open feedback to aid in the development of talent.
• Establishing and implementing priorities, performance goals and objectives.
• Ensuring that top talent is hired and retained for your assigned area(s) of responsibility.
• Monitoring and assessing claim trends.
• Analyzing appropriate metrics and control mechanisms for claims including using data and analysis to improve business results by targeting opportunities and process improvements.
• Meeting all applicable Performance Guarantees.
• Providing training guidance and support for new hires.
• Reviewing and resolving escalated issues and concerns.
• Meeting all established quality assurance benchmarks.
• Ensuring claims processing is consistent with applicable policies, procedures, and department guidelines.
• Developing and maintaining close customer ties, articulating customer needs, keeping priorities in focus with the desires and expectations of the customer.
• Collaborating with internal and/or external stakeholders to ensure effective service delivery of claims for your assigned area(s) of responsibility.

Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

What This Job Offers

• Job Type: Full-time
• Career Level: Manager