Manager, Logistics & Warranty Operations

United Data Technologies

313d

About The Position

The Manager of Warranty Repair Services will engage in comprehensive warranty administration, business risk assessments, inventory management, and developing a team of warranty service professionals. The individual will provide overall management of the warranty function for assigned programs. The candidate must be capable of performing a thorough financial and contract analysis, communicating interpretation of existing and proposed agreements to various cross functional teams to develop creative and innovative warranty and guarantee solutions. In addition to the supervision of warranty repair professionals, responsible for the management of logistics and fleet management to provide overall operational execution to meet the needs and expectations of our customers. Also possess the ability to interpret and support existing agreements, provide guidance and navigate the UDT, Customer, OEM (Dell, HP, Lenovo, etc.) and Distribution Channel systems approval process.

Requirements

• Bachelor's degree in Business Administration, Management or related field.
• 5 years overall experience in the supervision / management of a production environment.
• 5 years of supervision / management warehousing and inventory management.
• Proficient in ERP / Manufacturing systems.
• Proficient in Excel, and other Microsoft applications.

Nice To Haves

• Lead and develop a team of warranty service and logistics professionals.
• Proficiencies with service ticketing systems and other operational / ERP / financial systems.
• Develop and maintain budget and forecast analysis for daily, weekly and monthly warranty results and establish consistent accurate reports, metrics and dashboards.
• Establish strong customer relationships.
• Formation of Contracts, Special Agreements, and Responses as required.
• Contract review and customer flow down.
• Manage commercial item assertions.
• Resolve conflicts or disputes with customers relating to warranty/contractual compliance or interpretation.
• Work closely with Sales, Contracts team, Customer Service Representatives, Program Management and Business Development to assure overall compliance to contract review, contract flow down and overall contractual requirements for current and future solutions.
• Responsible for the overall direction of the next generation segment warranty activities.
• Dynamic and collaborative style with the ability to develop strategic relationships with key stakeholders.
• Effectively leads teams to successful completion of projects, encouraging collaboration, promoting the flow of information among all participants, and providing clear direction on how to meet project goals.
• Organizes time effectively and determines the right resources needed to effectively perform job assignments.
• Strong decision-making and negotiation skills.
• Excellent knowledge of business strategy and the client base.
• Excellent verbal and written communication skills.
• Experience managing vendors and integrating solutions within enterprise applications.
• Extensive experience using project management and planning tools (Excel, etc.).
• Experience with Agile development methodologies.
• Able to prioritize and execute tasks in a high-pressure environment.
• Keen attention to detail.
• Responsible for leading the creation and management of project plans and teamwork assignments, directing and monitoring work efforts, identifying resource needs, performing quality review; and communicating and resolving functional, quality, timeline issues appropriately.
• Develop robust production support plans and be hands-on in troubleshooting issues.
• Have a strong customer focus and build excellent working relationships with others.
• Ensure services workflow designs and implementations are robust, maintainable and scalable to accommodate future programs.
• Pro-actively mentor staff and participate in career development.
• Collaborate with other technical teams in the evaluation and implementation of solutions.
• Bring motivation and energy to the organization and actively contribute to our 'culture of success'.

Responsibilities

• Lead all aspects of operations, including inbound/outbound logistics, inventory management, reverse logistics, and quality control, with a focus on hardware device lifecycle management at the Columbia, SC location.
• Oversee the assessment and repair of hardware devices, from procurement to disposal, including recertification and disposal processes for used devices, ensuring compliance with relevant regulations and customer standards.
• Implement data analytics tools and methodologies to drive operational success.
• Utilize data to continuously monitor and improve supply chain performance.
• Establish, track, and optimize key performance indicators (KPIs) to measure success and identify areas for improvement.
• Regularly review performance against KPIs and take corrective actions as needed.
• Integrate real-time data into operational workflows to enable timely and informed decision-making.
• Ensure systems provide real-time visibility into supply chain activities.
• Leverage predictive analytics to forecast demand, manage inventory, and optimize logistics with capacity planning to keep costs aligned with revenue.
• Use predictive capabilities to proactively address potential issues before they impact operations.
• Drive continuous improvement through a cycle of measuring, analyzing, and improving based on data.
• Implement a rigorous process for continuous improvement underpinned by data and KPIs.
• Develop and implement strategies to optimize costs while maintaining service quality and meeting customer expectations.
• Ensure compliance with relevant regulations and customer standards, managing the unique requirements of device lifecycle from procurement to disposal.
• Cultivate, disseminate, and enforce functional policies, procedures, and quality assurance best practices.
• Performs other duties as assigned.

Benefits

• Medical, dental, vision, life and disability coverage as of the 1st of the month.
• Health savings accounts.
• Flexible savings accounts.
• 401(k) plan with company match.
• 7 annual holidays.
• Unlimited paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: Bachelor's degree