Manager, Logistics and Operations

Universal Music•New York, NY

About The Position

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers D2C for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more. How we LEAD: Famehouse is seeking a Logistics Manager to join our US Operations team. As Logistics Manager, you will be focused on our transportation, logistics, distribution and warehousing functions for Tour, eCommerce, and Retail. Your goal will be to communicate effectively with our logistics partners and support day-to-day inbound and outbound transportation. You will be involved in warehousing, distribution, order processing, logistics, and ASN enforcement. This team member will be responsible for interacting with many departments and customers each day and play a versatile role within the organization, as well as external warehousing partner relationships.

Requirements

Strong computer skills including extensive experience with Microsoft Office Suite.
High Level of attention to detail with excellent organizational skills.
Knows how or where to obtain information; is resourceful.
Ability to analyze data and trends, make educated conclusions based upon data.
Embraces teamwork; shares ideas / methods to improve performance.
Proven verbal and written communication skills.
Prioritizes work activities; plans and stays organized.
Manages timelines; deals effectively with the challenges of a fast pace, high pressure environment and deadlines.
Takes independent action and works autonomously.
Takes initiative and seeks increased responsibilities.
Experience with order management and customer service.
Experience managing data from multiple reporting systems.
Experience with high stress, fast paced environments.
At least 3-5 years of relevant experience, preferable in music or entertainment industry.

Nice To Haves

Experience in consumer products, retail operations, or e-commerce is preferred.
Logistics and transportation experience preferred.
In house warehousing and distribution experience preferred.
Tour Merchandising and tour logistics experience preferred.
Bachelor’s degree in business or Logistics preferred.

Responsibilities

Oversee logistics support and management across D2C, Tour, Retail, and other channels.
Manage end-to-end inbound and outbound processes, including arrangement of parcel / freight shipments, ensuring on-time delivery.
Collaborate with cross-functional teams to enhance artist management satisfaction.
Liaise with operations management to validate tracking, packing lists, and PODs, resolving issues proactively.
Collaborate with cross functional teams to ensure timely an accurate delivery to and from fulfilment centers.
Oversee the creation of commercial invoices and international shipping documentation, ensuring regulatory compliance.
Manage shipment scheduling and tracking updates via Monday.com and integrated tracking platforms.
Develop and analyze logistics reports and KPIs, providing actionable insights for performance optimization.
Enforce vendor compliance through onboarding, training, and audits to maintain standards.
Oversee supply orders and deliveries to vendors, ensuring production efficiency
Lead cross training initiatives across the operations team to build resilience and versatility within the department.
Manage inbound deliveries to the office with the mailroom.
Foster a collaborative team environment to execute daily tasks efficiently, emphasizing accountability and innovation.

Benefits

Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
Comprehensive medical, dental, vision, and FSA options, as well as:
100% coverage for out-patient mental health services
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
A lifetime fertility support allowance of $30,000 to plan participants
Student Loan Repayment Assistance and Tuition Reimbursement
100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
Variety of ways to prioritize much-needed time away from work including:
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent