Manager - Local Operations

Uniti•Detroit, MI

About The Position

Uniti's Manager of Local Operations leads and manages Network Technicians in Field Operations, encourages teamwork and productivity, and manages functions involving installation and repair of all Network related equipment and locations. The manager utilizes all aspects of workforce management, monitors adherence of safety practices, monitors and controls expenses, and monitors vehicles. The Manager of Local Operations and his/her team care about technology and connecting customers to products they value. His/her team of experts create meaningful connections with customers that create long-term relationships.

Requirements

Working knowledge of Outside Plant, Inside Plant, and Fiber Optic Transport Networks is a must.
Positive attitude and the ability to motivate employees in the areas increased revenue, and productivity
Complex problem-solving skills, strong written and verbal communication skills.
Ability to manage people (HR knowledge) and work effectively with other Uniti teams, support groups, and customers.
Customer service mentality
Knowledge of telephone operations.
PC skills
Candid, vocal, and honest communication skills
Ability to shift gears at a rapid pace.
Ability to adapt to changing technology
Relationship building mentality
Previous experience as a technician
College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9+ years related technical and/or telephony experience; or an equivalent combination of education and technical level related experience required.

Responsibilities

Manage Network Technicians
Responsible for the entire network (switch, collo, transport) in assigned/designated area. Chicago/Northern Indiana/Grand Rapids/Detroit
Manage functions involving installation and repair and maintenance of primarily Network and some Business work
Utilize all aspects of workforce management
Monitor adherence of safety practices
Monitor and control expenses
Monitor building, grounds, and vehicles
Provide budget inputs
Other duties as assigned.