Manager Local IT Services NA West
About The Position
At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow. Dare to learn new skills, advance in your career and make an impact at Henkel. What you´ll do This role is based at Henkel’s Rancho Dominguez site, with support for additional locations in Irvine and Culver City as needed. The Local IT Infrastructure Manager for the Rancho Dominguez location is responsible for local IT operations, delivering on-site and remote infrastructure support while ensuring SLA compliance, audit readiness, asset lifecycle management, and vendor oversight. The role serves as the primary escalation point and site IT liaison, driving infrastructure initiatives, supporting global and regional projects, and managing complex initiatives with budgets over $250K, with a strong emphasis on customer service and cross-functional collaboration. Success requires broad technical expertise, project leadership capability, and excellent interpersonal and communication skills, along with flexibility for travel and after-hours support.
Requirements
- Bachelor's degree in IT is preferred.
- 4–5 years of hands-on experience in end-user technical support within a midsize or large organization.
- Proficient in supporting laptops, desktops, both PC and Mac, LAN/WAN, WLAN, servers, printers, scan guns, and other IT hardware/software.
- Working knowledge of Local and Wide Area Network services.
- Experience overseeing equipment lifecycle, including asset disposal.
- Proven ability to manage, play a key role or support, multiple projects and resources across various locations, including remote sites.
- Demonstrated success in leading diverse teams and coordinating with support functions.
- Strong customer service orientation with excellent interpersonal skills.
- Effective organizational, problem-solving, and communication skills (both written and verbal).
- Ability to travel as required to support regional sites (25 - 40% minimum but could be more during major projects).
- Standard support hours are Monday through Friday during regular business hours (8x5).
Responsibilities
- Local IT operations
- Delivering on-site and remote infrastructure support
- Ensuring SLA compliance
- Audit readiness
- Asset lifecycle management
- Vendor oversight
- Primary escalation point and site IT liaison
- Driving infrastructure initiatives
- Supporting global and regional projects
- Managing complex initiatives with budgets over $250K
Benefits
- Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
- Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
- Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
- Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
- Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
