Manager - Live Dealer Studio

Hard Rock Digital•Atlantic City, NJ

12d•Hybrid

About The Position

As a Live Dealer Manager at Hard Rock Digital, you will own and elevate our dedicated Live Casino studios end-to-end, delivering a world-class player and dealer experience. You’ll act as the central point of contact across commercial, product, marketing, and operations teams, driving performance, service quality, and continuous optimisation. This role combines commercial ownership, people leadership, and creative execution—bringing studio concepts to life through strong performance management, engaging promotions, and on-brand visual experiences that differentiate our Live Casino offering.

Requirements

Solid experience of Live Dealer operations at an iGaming provider or operator.
Comfortable owning initiatives end to end and being accountable for quality and performance outcomes.
Data-driven and commercially minded, with the ability to turn KPIs into action.
Confident working cross-functionally with internal teams and suppliers.
Experienced working with live dealer teams, with a strong focus on performance and service standards.
Detail-oriented with a strong eye for studio presentation and player experience.
Proactive, organized, and comfortable operating in a fast-paced environment.
Exceptional written and verbal communication skills
Experience with data visualisation tools such as PowerBi or Tableau.

Responsibilities

Own and manage dedicated Live Casino studios end-to-end, ensuring a best-in-class player and dealer experience.
Act as the primary point of contact for dedicated studio initiatives across CRM, VIP, Marketing, Omni-channel, Product, and Operations teams.
Lead regular performance and alignment meetings with Live Dealer Team Leads, owning dealer performance standards and service quality across studios.
Drive continuous performance improvement by monitoring dedicated table KPIs and identifying optimisation opportunities.
Plan and deliver team-building, performance management, and motivational initiatives for the dedicated Live Dealer team.
Lead the planning, delivery, and ongoing optimisation of dedicated studio projects from concept to launch.
Plan and coordinate studio theming, decorations, and visual enhancements in line with brand guidelines.
Coordinate and deliver dedicated studio photo and video shoots to support marketing and brand storytelling.
Develop and execute in-studio promotional concepts to support engagement, retention, and revenue growth.
Conduct ongoing competitor and market analysis to ensure dedicated studios remain differentiated and competitive.
Support the Senior Commercial Manager with ad-hoc initiatives and projects as required.