Manager, Lifecycle & Billing Communications

Sirius XM Radio • New York, NY

220d • $82,000 - $108,000

About The Position

SiriusXM is seeking a meticulous and process-driven Manager, Lifecycle & Billing Communications to lead the execution of critical campaigns that support subscriber engagement and retention through billing-related communications. The ideal candidate has experience managing complex direct mail and email campaigns, excels at cross-functional collaboration, and is passionate about improving operational efficiency through automation.

Requirements

• 5+ years in lifecycle or CRM marketing, preferably in a subscription-based business with direct experience in billing-related or operational campaigns.
• Direct mail experience is a must.
• Comfort working with Excel and campaign management systems; experience with Salesforce a plus.
• Exceptional organizational skills and a passion for operational accuracy and process documentation.
• Desire to simplify and improve existing workflows through automation and optimization.
• Must have legal right to work in the U.S.

Responsibilities

• Manage end-to-end execution of SiriusXM's auto-renewal and rollover programs, including coordination with Marketing Operations, Legal, Operations, and external vendors.
• Lead development and deployment of price change notices, billing reminder emails, seasonal suspend notices, and invoice/ebill messaging for both digital and direct mail channels.
• Oversee direct mail production timelines and creative execution in collaboration with vendors and internal partners.
• Identify and implement opportunities to streamline campaign execution through automation, freeing up time for testing and performance improvement.
• Monitor key metrics for renewal and billing communications, own iterative testing and optimization efforts.

Benefits

• Base salary range of $82,000 to $108,000 depending on skills, qualifications, and experience.
• Eligibility for discretionary short-term and long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Broadcasting and Content Providers