The Manager Lending System Applications leads the development and support of the Lending platform and integrations and manages a team of analysts. The Manager executes IT Development projects for the Credit business unit.
Builds member-centric development approach to track all the business needs, handle the service requests and production incidents.
Champions the development process through collaborating with multiple business teams and Lending platform vendors to facilitate requirement gathering, design, build, test, implementation and platform support.
Manages the development, design and execution of Lending IT development projects including POS and LOS platforms.
Coordinates with Lending partners and platform vendors to establish SLAs, assess quality of the deliverables from vendors.
Manages internal service requests, incidents and external case submission and follow-up of all issues.
Manages vendor team deliverables quality and hold accountable to ensure Lending business interests are protected.
Manages various Lending platform vendor integrations, user access and permission provisioning, product parameter and pricing configuration.
Defines and delivers high quality Lending projects within budget and schedule.
Works closely with Business SMEs and Lending business leaders to document and define the requirements to create the backlog of improvements/enhancements.
Coordinates with cross functional teams to plan projects, track delivery, communicate project status, risks and issues.
Publishes Weekly Status reports on the various initiatives, publish the platform monthly metrics for Governance & Steering committee meetings.
Adheres to IT standards, Compliance, Internal / External audits and SDLC process.
Performs other duties upon request.
Perform all duties inherent in the role of a manager.
Bachelor's degree in a relevant field or a minimum eight years lending platform experience required.
Minimum five years IT project and platform management experience required.
Minimum four years managing lending operations required.
Strong understanding of SQL, databases (MS SQL Server, or Oracle) required.
Scripting experience such as Python, Perl, Shell or Batch preferred.
Strong troubleshooting and problem-solving skills.
Good communication skills with the ability to present technical details to a non-technical audience.
Able to work cross functionally in a fast-paced and rapidly changing environment.
Able to guide and influence and deliver a focused, pragmatic approach.
Manages multiple internal team and external vendors.
Paid time off for vacation, personal days, and holidays.
Fully-funded pension plan.
401(k) company contribution.
Teachers pays 100% of Dental & Vision premium.
Tuition reimbursement is offered to full-time employees.
Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers.