Manager Leave Administration

Hospital for Special Surgery•New York, NY

About The Position

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Day (United States of America) Compensation Range The base pay scale for this position is $0.00 - $0.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. What you will be doing Responsibilities: Leaves of Absence: Serve as subject matter expert for time and pay processes related to both continuous and intermittent leaves, assessing current practices, and partnering with internal teams, as needed Guide, educate, and advise managers and employees on leave of absence policies and processes, ensuring they are provided and directed to the appropriate resources Ensure accurate time entry and pay for employees on leave of absence, coordinating with external payers, as needed Ensure both HSS payroll and state benefit payments are processed correctly and payments are made to employees accurately and timely Oversee and implement ‘Donated Sick Time’ practices for eligible employees Act as the primary point-of-contact with the outsourced Leave Management administrator, ensuring their process is compliant and efficient and that leaves are processed and communicated in a timely manner Oversee third-party Leave Administrator performance, periodically auditing volume, employee statistics, and practices to assess and ensure quality Proactively identify and troubleshoot leave issues or concerns, and recommend and implement solutions Ensure all systems (i.e., Third-Party Administrator’s, HR Acuity, Workday, Dimensions) are equipped to accurately transfer data between one another; act as primary conduit for Leave-related technology and systems Proactively identify and troubleshoot leave issues or concerns, and recommend and implement solutions Inform third-party administrator and internal staff of HSS policy or practice changes, ensuring leaves are managed in accordance with the most current requirements Compile and analyze leave metrics to identify trends and areas for improvement Remain abreast of current and changing leave-related laws Reasonable Accommodations: Oversee the HSS Reasonable Accommodation process, responding to accommodation inquiries in a timely manner Lead the interactive and cooperative dialog process for reasonable accommodation requests with managers and employees, advising stakeholders of policies and practices that influence decisions Communicate accommodation determination to employees, managers, Occupational Health, and other relevant parties Record and maintain all accommodation cases in HR Acuity Seek to resolve and/or escalate complex or risky leave or accommodation-related issues to ER and Legal partners

Requirements

Bachelor’s degree or equivalent relevant work experience
Minimum of 5 years’ experience in leave of absence administration
Minimum of 2 years’ experience managing and supervising staff
Strong knowledge of federal, state, and local leave laws (e.g., FMLA, ADA) and leave administration guidelines (DBL, STD, PFL, LTD)
Observant of medical and personal information privacy in accordance with HIPAA guidelines
Highly proficient working in HR Systems – experience with Workday (HRIS) and Kronos (Timekeeping) a plus
Strong proficiency in Microsoft Excel
Customer-service oriented, projecting a positive attitude and a solutions-focused mindset
Collaborative, with proven ability to develop and maintain strong professional relationships
Strong written and verbal communication skills, able to explain complex information in a simple and understandable way
Effectively manages time to handle multiple matters simultaneously in a fast-paced environment
Impeccable attention to detail and follow-through
Active listener; ability to interpret to both verbal and nonverbal communications
Confident and decisive in advising others
Demonstrates curiosity and an interest to learn and grow, willing and able to adapt to different approaches

Nice To Haves

Healthcare experience a plus

Responsibilities

Serve as subject matter expert for time and pay processes related to both continuous and intermittent leaves, assessing current practices, and partnering with internal teams, as needed
Guide, educate, and advise managers and employees on leave of absence policies and processes, ensuring they are provided and directed to the appropriate resources
Ensure accurate time entry and pay for employees on leave of absence, coordinating with external payers, as needed
Ensure both HSS payroll and state benefit payments are processed correctly and payments are made to employees accurately and timely
Oversee and implement ‘Donated Sick Time’ practices for eligible employees
Act as the primary point-of-contact with the outsourced Leave Management administrator, ensuring their process is compliant and efficient and that leaves are processed and communicated in a timely manner
Oversee third-party Leave Administrator performance, periodically auditing volume, employee statistics, and practices to assess and ensure quality
Proactively identify and troubleshoot leave issues or concerns, and recommend and implement solutions
Ensure all systems (i.e., Third-Party Administrator’s, HR Acuity, Workday, Dimensions) are equipped to accurately transfer data between one another; act as primary conduit for Leave-related technology and systems
Inform third-party administrator and internal staff of HSS policy or practice changes, ensuring leaves are managed in accordance with the most current requirements
Compile and analyze leave metrics to identify trends and areas for improvement
Remain abreast of current and changing leave-related laws
Oversee the HSS Reasonable Accommodation process, responding to accommodation inquiries in a timely manner
Lead the interactive and cooperative dialog process for reasonable accommodation requests with managers and employees, advising stakeholders of policies and practices that influence decisions
Communicate accommodation determination to employees, managers, Occupational Health, and other relevant parties
Record and maintain all accommodation cases in HR Acuity
Seek to resolve and/or escalate complex or risky leave or accommodation-related issues to ER and Legal partners