Manager, Learning & Development (Instructional Design Manager)

USAA

2d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Learning & Development (Instructional Design Manager), you will manage a team in the assessment of learning needs, development, and implementation of learning solutions. Consults with clients to develop action plans to close human performance gaps and drives execution leading to positive impact on business results. Identifies development needs, definition of learning requirements, and creation of learning paths. Governs portfolio of learning solutions community in support of USAA strategies and operational plan. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX. Relocation assistance is not available for this position.

Requirements

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of progressive operational experience to include training design, development, facilitation and/or deployment.
• 2 years of direct team lead, supervisory or management experience.
• Advanced knowledge and experience with Microsoft Office Products (Excel, Word, PowerPoint).
• Demonstrated ability to clearly communicate complex ideas and concepts to others.
• Experience designing or collaborating custom learning/training programs and/or solutions.
• Command of basic curriculum design and adult learning principles.
• Experience and/or knowledge of needs assessment and curriculum design for diverse audiences and on a broad range of topics.
• Experience and knowledge of implementing aspects of evaluation models for resolving training efficiency (i.e., Kirkpatrick Model).

Nice To Haves

• Minimum 5 years of experience in instructional design, demonstrating application of adult learning theories and instructional design models (e.g., ADDIE, Mayer’s Principles of Multimedia Learning, Bloom’s Taxonomy, Kirkpatrick’s Four Levels of Evaluation, Knowles Adult Learning Theory, Merrill’s Principles of Instruction, Gagne’s Nine Events of Instruction).
• Minimum 5 years of experience designing and developing eLearning using tools such as Articulate Storyline, Adobe Captivate, Zenarate, and Adobe Creative Cloud (Photoshop, Illustrator, Premiere Pro, etc.).
• Minimum 5 years of experience working with Learning Management Systems (Workday Learning, SumTotal, CSOD), SCORM standards, and accessibility best practices.
• Expertise in technical and structured writing methodologies (Information Mapping) to support clarity and consistency in learning content.
• Proven ability to lead and coach instructional designers in both instructional design and technical execution.
• Practical experience applying project management principles to learning initiatives, including scoping, scheduling, resource management, and driving timely project completion.
• Strong collaboration and communication skills, with the ability to influence stakeholders and translate business needs into effective learning solutions.
• Experience leveraging and adopting AI tools and technologies to enhance instructional design workflows and learning experiences.
• US military experience through military service or a military spouse/domestic partner.

Responsibilities

• Ensures the most effective instructional delivery and measurement techniques are applied and the performance objectives are met.
• Ensures effective facilitation of learning discussions, learning activities, coaching and small group interactions.
• Leads and teaches employees in multiple learning environments.
• Diagnoses learner performance problems, resolves underlying causes and provides recommendations to improve performance.
• Evaluates, leads, and coaches teams by providing feedback that leads to sound business results.
• Plans, coordinates, monitors and controls Learning projects using appropriate tools and techniques, ensuring efficient and effective utilization of resources.
• Accomplishes the objectives of the Learning project according to specification, on time and within budget.
• Ensures the collection of data on learning program efficiency.
• Collaborates with Instructional Develop on the analysis and evaluation of learning solutions.
• Finds opportunities and facilitates detailed continuous improvement plans of process and program improvements.
• Builds and is responsible for a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees