Manager, Law Enforcement Response Team

Twitter • Bastrop, TX

76d

About The Position

We are seeking an experienced, strategic leader with exceptional managerial skills and a deep understanding of legal operations to manage our global Law Enforcement Response Team. If you excel at building high-performing, distributed teams in a dynamic, high-stakes environment while prioritizing user privacy and operational efficiency, join our Safety team! The teams within Safety work to safeguard the user's voice in balance with manageable risk through policy enforcement that promotes trust in our platform. Areas of focus include privacy, government and law enforcement requests, and safety advocacy. Our global Law Enforcement Response Team operates across regions, including the US, EMEA, and APAC, collaborating to handle time-sensitive requests while upholding legal standards and user rights.

Requirements

• Extensive experience in law enforcement response or legal operations, including user information requests and high-volume case management.
• Proven people management track record, focusing on mentoring and retaining diverse global talent.
• Strong business acumen, strategic thinking, and collaborative mindset.
• Familiarity with global regulations, privacy laws, and legal-policy intersections on social media.
• Data analysis experience using tools like Excel, Google Sheets, or Tableau.
• MA/MS Degree or equivalent in business, criminal justice, political science, law, international relations, or related field.
• 10+ years in law enforcement response, trust and safety, compliance, or legal background.
• 5+ years managing people, including global/distributed teams.
• Fluent in written and spoken English; excellent judgment, strategic thinking, and detail-orientation.
• Experience with legal request processing, scaling operations, and policy development.
• Exceptional communication, writing, and analytical skills; passion for privacy and expression.
• Perseverance, grit; ability to work through ambiguity.
• Availability to be on-call, including over weekends.
• Skilled in systems, software (e.g., Google Suite, data tools); must pass background check.

Nice To Haves

• 8-10+ years in Safety/Legal Operations at tech/social media company.
• An active X user with a deep understanding of the platform's role as a global public square and its Safety challenges.
• Able to work onsite in Bastrop and travel as needed to collaborate with global teams.

Responsibilities

• Lead a diverse, global team in processing sensitive legal requests from start to finish, including document intake, processing, and follow-up.
• Drive strategic initiatives to enhance efficiency, ensure compliance with evolving regulations, and foster a collaborative environment.
• Lead complex projects that impact organizational performance, aligning with priorities to set goals and optimize results.
• Maintain knowledge of regulations, policies, and procedures; speak to regulatory bodies or auditors on workflows and operations.
• Strengthen the team via hiring, development plans, and growth opportunities.
• Adapt to high-demand changes, delegate effectively, stay calm under pressure, and motivate the team.
• Assess team needs in a dynamic legal landscape, emphasizing user protection, transparency, policy development, scaling, and distributed collaboration via electronic tools.
• Communicate with internal stakeholders like Safety Leadership and Counsel on operations; update team on company changes.
• Analyze team performance with data visualizations and feedback; drive global QA strategy and consistency.
• Propose process improvements based on trends, owning segments for operational efficiency.
• Support sensitive escalations, answer policy questions, interpret metrics, and improve processes cross-functionally.
• Join on-call rotations for emergencies, addressing sensitive content (e.g., exploitation, violence) maturely.
• Represent the company externally, such as in witness testimony or law enforcement interactions.
• Drive AI Automation: Collaborate with product engineering and data science teams to implement AI-based tools for case management, optimizing workflows and reducing manual workloads.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Education Level: Master's degree