Manager, Laboratory Operations - Clinical Lab - Full Time 8 Hour Days (Exempt) (Non-Union)

University of Southern California•Los Angeles, CA

About The Position

The Laboratory Operations Manager will manage the day-to-day administrative operation of the department. The individual is responsible to collaborate with internal departmental leaders to ensure the day-to-day operation is effective and efficient, including manage the departmental budget, employee relationships, customer service, performance improvement, and maintaining intra and interdepartmental communication. This also includes assessing and making recommendation to streamline workflows for continuous improvement. In addition, the Laboratory Operations Manager will also act in the role as a project manager to facilitate, coordinate, document, and manage multiple projects and processes. Essential Duties: Responsible for the day-to-day administrative operation duties. Responsible for the administrative management of the section and for assuring proficiency of staff, accurate, instrument operation, performance of maintenance and troubleshooting measures, quality control, quality assurance and proficiency testing. Work collaboratively with team to ensure the section and staff are prepared to meet accreditation requirements by licensing agencies. Review policy, procedure and protocol and revise as necessary to meet quality standards. Provide a point of contact for all systems related issues both internal and external to the Hospital and the Department. Communicates information, assignments, priorities, and special requests to staff. Manages workload of staff. Monitors status of pending items and follow-ups, as needed. Responsible for the departmental budget, employee relationships, customer service, performance improvement and maintaining intra and interdepartmental communication. Instructs, orients and completes orientation checklist for new employees. Communicates with employees on the day-to-day operations of all sections. Reviews implemented changes with all staff. Provides input to annual Performance Appraisal review for staff. Assists in the process of commendations, counseling, interview and selection of employees. Manages complex projects or multiple projects of moderate complexity. Leverages knowledge and prior experience to develop appropriate solutions. Facilitates working sessions to develop project plans (including timelines, milestones and budgets) and methodologies to measure and track financial impact. Identify and manage potential risks and liabilities of projects. Perform quality control on the project throughout development to maintain the standards expected. Act as the system administrator for master control. Other duties as assigned.

Requirements

High School or equivalent
Previous experience in hospital/healthcare environment with lead/supervisory/managerial/major impact project development responsibilities
Must demonstrates skill and sound knowledge of laboratory processes.
Must demonstrate strong communication skills and establish positive intra-and interdepartmental relationships.
Possess excellent project management skills
Excellent customer service skills for both internal and external customers
Ability to work well under pressure and adapt to changing situations.
Knowledge and proficiency using a personal computer and various software including Microsoft Word, Microsoft Project, Microsoft Excel, Microsoft Access, Microsoft Outlook, Visio, SharePoint, and Microsoft PowerPoint
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Nice To Haves

Bachelor’s Degree Degree in medical technology or related science preferred.

Responsibilities

Responsible for the day-to-day administrative operation duties.
Responsible for the administrative management of the section and for assuring proficiency of staff, accurate, instrument operation, performance of maintenance and troubleshooting measures, quality control, quality assurance and proficiency testing.
Work collaboratively with team to ensure the section and staff are prepared to meet accreditation requirements by licensing agencies.
Review policy, procedure and protocol and revise as necessary to meet quality standards.
Provide a point of contact for all systems related issues both internal and external to the Hospital and the Department.
Communicates information, assignments, priorities, and special requests to staff.
Manages workload of staff.
Monitors status of pending items and follow-ups, as needed.
Responsible for the departmental budget, employee relationships, customer service, performance improvement and maintaining intra and interdepartmental communication.
Instructs, orients and completes orientation checklist for new employees.
Communicates with employees on the day-to-day operations of all sections.
Reviews implemented changes with all staff.
Provides input to annual Performance Appraisal review for staff.
Assists in the process of commendations, counseling, interview and selection of employees.
Manages complex projects or multiple projects of moderate complexity.
Leverages knowledge and prior experience to develop appropriate solutions.
Facilitates working sessions to develop project plans (including timelines, milestones and budgets) and methodologies to measure and track financial impact.
Identify and manage potential risks and liabilities of projects.
Perform quality control on the project throughout development to maintain the standards expected.
Act as the system administrator for master control.
Other duties as assigned.