Manager, Laboratory Operations

Howard University Hospital•Washington, DC

About The Position

Manager, Laboratory Operations Role Summary The Manager, Laboratory Operations provides day-to-day operational leadership for Laboratory Services, ensuring high-quality, compliant, and efficient diagnostic services for patients of all ages. This role oversees laboratory workflows, quality systems, staffing, regulatory readiness, and continuous improvement initiatives while partnering closely with Pathology leadership and clinical stakeholders. What You’ll Do Manage daily laboratory operations, ensuring compliance with regulatory, accreditation, and quality standards Oversee proficiency testing programs, quality assurance indicators, turnaround times, and corrective actions Lead method selection, validation, and implementation of new laboratory instruments and technologies Prepare the laboratory for inspections and maintain ongoing readiness for regulatory surveys Monitor staffing levels, productivity, overtime utilization, and volume trends to support service demands Develop, review, and maintain laboratory policies, procedures, and technical documentation Ensure compliance with Joint Commission, CAP, CLIA, OSHA, AABB, FDA, and other applicable standards Establish performance metrics aligned with best practices in Pathology and Laboratory Medicine Partner with hospital leadership, pathologists, nursing, and laboratory staff to support clinical operations Develop and support laboratory education and in-service programs across all sections About Howard University Hospital With over 150 years of caring for our community, Howard University Hospital is a nationally recognized academic teaching hospital and the nation’s only teaching hospital located on the campus of a Historically Black University. We are committed to patient-centered care, health equity, education, and research, and we foster a culture grounded in accountability, excellence, and service. What We Offer Competitive compensation aligned with experience and internal equity Comprehensive medical, dental, and vision benefits Retirement plans with employer contribution Paid time off and holidays Tuition assistance and professional development opportunities A mission-driven culture rooted in excellence, learning, and service Pay + Schedule Pay Range: $84,680 – $135,488 FLSA Status: Exempt Schedule: Monday–Friday, 8:00 AM – 4:30 PM; weekends as operationally required Union Status: Non-Union Compliance Statements Howard University Hospital is an equal opportunity employer. We are committed to compliance with all applicable federal, state, and local laws, including HIPAA and healthcare regulatory requirements. All employment decisions are made without regard to protected characteristics. Reasonable accommodations are available for qualified individuals with disabilities.

Requirements

Bachelor’s degree in Medical Technology or a related science
Medical Technologist certification (ASCP) required
Minimum of five (5) years of progressive experience in an accredited laboratory
At least two (2) years of laboratory supervisory or administrative experience
Proven ability to plan, direct, and supervise laboratory personnel
Strong knowledge of laboratory quality systems and regulatory requirements
Experience with laboratory information systems and computerized instrumentation
Ability to analyze operational, productivity, and financial data
Strong written and verbal communication and professional judgment
Ability to develop and manage budgets, policies, and procedures
Demonstrated ability to collaborate across multidisciplinary clinical teams

Responsibilities

Manage daily laboratory operations, ensuring compliance with regulatory, accreditation, and quality standards
Oversee proficiency testing programs, quality assurance indicators, turnaround times, and corrective actions
Lead method selection, validation, and implementation of new laboratory instruments and technologies
Prepare the laboratory for inspections and maintain ongoing readiness for regulatory surveys
Monitor staffing levels, productivity, overtime utilization, and volume trends to support service demands
Develop, review, and maintain laboratory policies, procedures, and technical documentation
Ensure compliance with Joint Commission, CAP, CLIA, OSHA, AABB, FDA, and other applicable standards
Establish performance metrics aligned with best practices in Pathology and Laboratory Medicine
Partner with hospital leadership, pathologists, nursing, and laboratory staff to support clinical operations
Develop and support laboratory education and in-service programs across all sections