Manager, Key Accounts (IL)

Ameren•Collinsville, IL

16d

About The Position

The Manager Key Accounts is responsible for leading and developing a comprehensive understanding of the business activities, financial health and strategic direction of selected Key Accounts (large industrial and commercial customers) in order to develop strong working relationships, implement integrated business objectives focusing on improved customer services and enhanced profitability for both parties. The position will develop inter-departmental and cross functional processes to standardize functions, guarantee efficiency and provide consistent delivery of quality outputs to achieve operational excellence. The position will also be responsible for economic development strategies and customer insights to assist with Ameren Illinois's clean energy transition, department goals, and customer satisfaction.

Requirements

Bachelor's degree from an accredited college or university required, preferably in Engineering, Business, Accounting, Marketing or a related field.
Five or more years of experience working in customer service, field operations or with community public officials and community leaders in the Ameren service, or utility specific is require.
Experience with customer service and/or outage systems is required.
Three or more years supervisory or team/project leadership experience is also required.
Proficiency with MS Office Suite; depth and breadth of business knowledge related to Ameren processes and systems; strong analytical skills; able to make sound decisions with ambiguous information and possess a high level of organizational skills and business acumen; proven ability to work effectively as a team with various stakeholders to include all levels of the organization and external stakeholders; solid communication skills, including presentation, written and verbal; creative self-starter and strong problem-solver

Nice To Haves

Master's degree in business is preferred.

Responsibilities

Provide direct leadership to a team of Key Account Executives responsible for a multimillion annual budget with the overall objective of creating and sustaining revenue growth for Ameren.
Direct the Key Account Executives (KAEs) to assure a coordinated, consistent, and documented approach for strategic relationships and partnerships with key customers.
Set strategies and outreach to maintain and improve customer relationships and enhance profitability.
Develop a comprehensive understanding of customers' business activities, financial health, and strategic direction to implement strategic business objectives through the KAEs.
Manage to the KAEs to serve as personal consultants to each assigned key account and engender a trustworthy relationship throughout the customer’s organization through frequent and timely contact and feedback.
Direct the documentation of customer interactions and continually monitor and thoroughly evaluate the customer’s satisfaction with our service.
Manage the KAEs serving as a conduit of information from the customers to Ameren that can be used in the development of Ameren initiatives including regulatory or legislative affairs, policies/procedures and products/services.
Provide competitive intelligence, trend analysis and customer feedback on a timely basis.
Encourage and monitor the performance of KAEs in supporting the goals and key performance indicators of the department and the Corporation.
Lead the development of reporting that monitors performance, including annual KPI's and performance reports for both internal and external use.
Lead department CI efforts to identify process improvements, make necessary corrective actions, and maintain standardized work process procedure documents.
Responsible for the development, implementation, and oversight of the department short-term and long-term business plans.
Foster a positive work environment focused on results, execution of the strategic plan and growth and development of the KAEs.
Serve as a leader in advancing Ameren Illinois's role in the clean energy transition and taking an innovative and forward-looking approach to customer solutions.
Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.