Manager, Key Account Partnerships

Zillow

About The Position

Zillow Group is transforming the real estate transaction—and our partners are at the center of that journey. As a Manager, Partner Operations, you’ll lead a team of Growth Advisors, who are consulting Zillow’s highest-performing real estate partners. These include top agents, team leads, and brokers operating in our Enhanced Markets. You’ll be a coach, problem solver, and resource to drive performance optimization, conversion improvement, and Zillow platform adoption. Your mission: drive behavior change, improve partner outcomes, and unlock scalable growth through the strategic influence and operational coaching conducted by your team. Be a Trusted Leader Serve as the day-to-day support and guide to your team of Growth Advisors. Recruit, mentor, and develop a diverse team, leveraging Zillow's Leadership Expectations and Behaviors Guide your team through change and implementation of new initiatives and strategy Drive Performance Champion Zillow’s integrated tools, including Zillow Home Loans, FUB/CRM features, Spruce title and escrow, Seller Leads and new platform capabilities. Guide your team and our real estate partners through onboarding, enablement, and scaling—ensuring they adopt systems that support efficiency and delivering the integrated transaction to consumers. Use Data to Drive Action Analyze lead conversion, close rates, and partner behavior using Salesforce and BI tools like Tableau. Translate insights into actionable strategies and coach your team and partners toward improved results. Challenge and Influence Apply insight-led sales techniques (Challenger methodology, consultative selling) to help partners evolve their processes. Push team members and partners to think differently about how they grow, staff, and manage their teams. Build relationships internally to help drive performance, remove roadblocks, and provide insights. Master Your Markets Stay informed on local real estate market trends, regulations, and competitive dynamics. Build relationships with key partners, representing the voice of partner and sales for your assigned geography. This role has been categorized as a Field position. “Field” employees perform the majority of their work in a specified geographic location set by their management team. Employees are expected to live within a reasonable commuting distance to their region and/or service area. ZG has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications regarding time commitment and cost of daily commute.

Requirements

5+ years of experience in account management, real estate consulting, sales enablement, or B2B client success
3+ years of sales leadership experience
Ability to influence without authority and challenge established thinking through data and insight
Familiar with tools like Salesforce, Tableau, or other BI dashboards
Comfortable working independently in a field-based role with frequent partner travel (in-person meetings required)
Proven track record of leading in a dynamic, consultative, high-client touch environment.
Excellent communicator who can tailor insights to varied audiences both internally and externally
Proactive, analytical, and relentlessly focused on improving partner and consumer outcomes.

Nice To Haves

Strong background in real estate, proptech, or performance-based partner programs preferred

Responsibilities

Serve as the day-to-day support and guide to your team of Growth Advisors.
Recruit, mentor, and develop a diverse team, leveraging Zillow's Leadership Expectations and Behaviors
Guide your team through change and implementation of new initiatives and strategy
Champion Zillow’s integrated tools, including Zillow Home Loans, FUB/CRM features, Spruce title and escrow, Seller Leads and new platform capabilities.
Guide your team and our real estate partners through onboarding, enablement, and scaling—ensuring they adopt systems that support efficiency and delivering the integrated transaction to consumers.
Analyze lead conversion, close rates, and partner behavior using Salesforce and BI tools like Tableau.
Translate insights into actionable strategies and coach your team and partners toward improved results.
Apply insight-led sales techniques (Challenger methodology, consultative selling) to help partners evolve their processes.
Push team members and partners to think differently about how they grow, staff, and manage their teams.
Build relationships internally to help drive performance, remove roadblocks, and provide insights.
Stay informed on local real estate market trends, regulations, and competitive dynamics.
Build relationships with key partners, representing the voice of partner and sales for your assigned geography.