Manager, James Patient Access Services

The Ohio State University • Columbus, OH

5d • Onsite

About The Position

The Ohio State University Medical Center is committed to improving access and service to customers. The Manager functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. The Manager operationalizes the strategic plan of the Medical Center to improve access and services to our customers (consumers and physicians) through centralized scheduling and to ensure reimbursement of hospital services provided. Accurate data is gathered to ensure that proper scheduling is completed for patients being seen at The James. May be responsible for supporting other areas (financial counseling, precertification and registration). Ability to work with multiple different computer systems with different rules and operational methods essential. Must be able to ensure compliance with regulatory requirements.
The Manager is responsible for managing, guiding, coaching and evaluating the work performance of the staff in Patient Access for The James . Ongoing collaboration with customers that relate directly or indirectly to the department is essential. The Manager assumes primary responsibility for the direct management of staff. The Manager position is responsible for monitoring and ensuring the accuracy of scheduling and efficacy of processes through reports, collecting and coordinating QA data, process analysis and monitoring, developing reporting mechanisms and measuring customer satisfaction. The Manager has an integral role in managing projects related to the product line. The Manager will resolve identified issues and continually move towards improved outcomes. The Manager assists with the development of budgets, implementation of new programs, assures the development of outcome measurements and assures compliance with JCAHO standards and other regulatory agencies. Serves in place of the Assistant Director when unavailable for customers, other departments, and staff.

Requirements

• Bachelor's degree in business administration or healthcare field or an equivalent combination of education and experience preferred
• Health care experience preferred
• Demonstrated successful leadership, supervisory and management skills
• Computer experience required
• Knowledge of applications and systems and demonstrates proficiency
• Strong demonstrated verbal, written and presentation skills
• Sense of professionalism, ability to win confidence of those at various levels of the organization

Responsibilities

• Managing, guiding, coaching and evaluating the work performance of the staff in Patient Access for The James
• Ongoing collaboration with customers that relate directly or indirectly to the department
• Monitoring and ensuring the accuracy of scheduling and efficacy of processes through reports, collecting and coordinating QA data, process analysis and monitoring, developing reporting mechanisms and measuring customer satisfaction
• Managing projects related to the product line
• Resolve identified issues and continually move towards improved outcomes
• Assists with the development of budgets, implementation of new programs
• Assures the development of outcome measurements and assures compliance with JCAHO standards and other regulatory agencies
• Serves in place of the Assistant Director when unavailable for customers, other departments, and staff

Benefits

• Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees