Manager, IT

Allergy Partners Pllc • Asheville, NC

215d • Remote

About The Position

The IT Manager will be responsible for overseeing the daily operations of the IT support team and ensuring the delivery of high-quality technical support services across the organization. This role will focus on managing end-user support, coordinating small-scale IT projects, and assisting the Director of IT Operations with strategic initiatives and infrastructure planning. The ideal candidate is a hands-on leader with technical knowledge, excellent communication skills, and a proactive, team-oriented mindset.

Requirements

• High School Diploma or GED.
• 3-5 years of experience in IT support or operations roles, with at least 1-2 years in a supervisory or team lead capacity.
• Strong understanding of Windows-based systems, endpoint management, Office 365, and ticketing platforms (e.g., Jira).
• Experience supporting a distributed enterprise environment, preferably in a healthcare or compliance-focused industry.
• Demonstrated ability to lead teams, manage priorities, and communicate effectively with both technical and non-technical audiences.
• Familiarity with ITIL best practices and basic project management methodologies.
• Excellent organizational, analytical, and problem-solving skills.

Nice To Haves

• ITIL Foundations or related certification.
• Experience with Microsoft Entra (Azure AD), Autopilot, Intune, or other MDM tools.
• Understanding of compliance frameworks such as HIPAA.
• Background in coordinating hardware lifecycle management and support operations across multiple locations.

Responsibilities

• Lead, mentor, and develop the IT support staff, ensuring timely and professional resolution of technical issues.
• Monitor help desk metrics and service levels, identifying trends and driving continuous improvement in support processes.
• Manage scheduling, coverage, and escalation paths for support operations, including after-hours on-call planning.
• Coordinate and execute small-scale IT projects such as system upgrades, endpoint deployments, application rollouts, and site expansions.
• Work cross-functionally with other departments to gather requirements and ensure timely delivery of technical solutions.
• Partner with the Director of IT Operations on broader IT strategies, security initiatives, process improvements, and infrastructure modernization efforts.
• Contribute to asset lifecycle planning, vendor assessments, and departmental documentation efforts.
• Act as a liaison between technical teams and business stakeholders, ensuring alignment between IT services and organizational needs.
• Maintain and improve IT SOPs, knowledge base articles, and escalation procedures.
• Identify gaps in service delivery and implement structured improvements aligned with ITIL principles.
• Complete all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
• Comply with Allergy Partners and respective hub/department policies and report incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
• Model the AP Code of Conduct and demonstrate a commitment to the AP Compliance Program, standards and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED