Manager IT

Resorts World Las Vegas•New York, NY

56d

About The Position

The Information Technology Manager is responsible for the direction, supervision and management of Information Technology Department. The Information Technology Manager will manage computer hardware, software, and network systems and plans, organizes, and implement property level IT projects. Directs support functions to meet end user requirements License Level: This is a key level position and requires a key license. Essential Duties/Core Competencies Leads, manages, plans, and directs the activities of all IT Technical and Support resource for the property. Provides Tier I and Tier II level technical IT support for all corporate and property bases casino information systems and for vendor management for various casino business systems. Assigns work and responsibilities, directing employees, scheduling and training to ensure that the work group operates at maximum efficiency. Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments. Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis. Coordinates information technology business requirements with Senior Executives, Leaders, and Department Heads. Assists and receives directions from senior property management to effectively utilize information technology to further property profitability or increase efficiencies. Manages assigned projects by coordinating with vendors and company personnel. Develops and manages operations and capital budget for the IT Department. Specifies equipment and systems for projects: recommend hardware and software needed for systems. Assigns personnel to projects, specific properties, and manages shift work schedule for all personnel assigned to IT Department. Recommends certain training curriculum needed for staff members to complete tasks. Communicates directly with senior corporate executive regarding status of computer business systems. Meets the variable ad-hoc resource demands and is responsible for resolving the issues presented within the time period required by priority and severity of the request. Performs other tasks as assigned. Core Competencies: Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations Demonstrates the initiative to present new ideas and perspective to create positive results Exhibits respectful consideration of viewpoints, situations and others Puts the guest at the forefront of every decision

Requirements

Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
Technical Capacity
Problem Solving/Analysis
Communication Proficiency
Work Independently
Excellent communication skills
Leadership skills and ability to manage team members
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
Ability to respond to common inquiries from other Team Members or guests.
Fluency in English required.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to compute complex mathematical calculations.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills.
Ability to work well under pressure and deadlines.

Responsibilities

Direction, supervision and management of Information Technology Department
Manage computer hardware, software, and network systems
Plans, organizes, and implement property level IT projects
Directs support functions to meet end user requirements
Leads, manages, plans, and directs the activities of all IT Technical and Support resource for the property
Provides Tier I and Tier II level technical IT support for all corporate and property bases casino information systems and for vendor management for various casino business systems
Assigns work and responsibilities, directing employees, scheduling and training to ensure that the work group operates at maximum efficiency
Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments
Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis
Coordinates information technology business requirements with Senior Executives, Leaders, and Department Heads
Assists and receives directions from senior property management to effectively utilize information technology to further property profitability or increase efficiencies
Manages assigned projects by coordinating with vendors and company personnel
Develops and manages operations and capital budget for the IT Department
Specifies equipment and systems for projects: recommend hardware and software needed for systems
Assigns personnel to projects, specific properties, and manages shift work schedule for all personnel assigned to IT Department
Recommends certain training curriculum needed for staff members to complete tasks
Communicates directly with senior corporate executive regarding status of computer business systems
Meets the variable ad-hoc resource demands and is responsible for resolving the issues presented within the time period required by priority and severity of the request
Performs other tasks as assigned