Manager, IT Vendor Management Office

Walgreens Boots Alliance • Riverwoods, IL

272d

About The Position

The role exists to own global relationships with technology providers/partners in support of the supplier relationship management activities to enable a win-win strategic partnerships with suppliers in-scope. The role requires a manager with proven experience in IT, supplier management and supplier negotiations. As a member of the team, the role will be responsible for creating strong partnerships with suppliers and internal IT colleagues, optimizing supplier spend and working with our group procurement team to drive our best value for money. This role is part of the most dynamic and strategically important function within One IT and will gain exposure to senior leaders across a wide variety of business organizations. Activities will include IT Strategy and Partner Alignment and Execution; supplier relationship management, supplier performance management (working with the respective IT delivery teams), customer surveys and other feedback processes; supplier relationship management; supplier risk management (working with One -IT Risk and Compliance) and Innovation/Benefits Tracking. In addition, this role will include working very closely with Group Procurement and Legal on strategic supplier negotiations with the and managing the related contracts (including Deliverables & Obligations, Contract Interpretation, Dispute Resolution, etc.). The role will report to the Sr. Director Supplier Relationship Management and Head of Vendor Management and have a dotted line to the Director Relationship Management -however it is imperative for success in this role to develop strong relationships of trust with key IT, Finance, Procurement, Legal and other stakeholders of the enterprise. The role requires a strong leader in forging technology partnerships and collaboration with suppliers. Excellent understanding of IT, management of costs, rich experience in developing and executing sourcing strategy, procurement and commercial agreements will be key to success.

Requirements

• Bachelor's Degree and at least 2 years of IT experience OR a High School Diploma/GED and at least 5 years of IT experience.
• Knowledge of Application Development activities, including the Software Development Life Cycle (waterfall and agile).
• Experience establishing & maintaining relationships with individuals at all levels of the organization.
• Experience understanding customer's business processes/drivers and informational needs.
• Experience of working with business and technical leadership teams.
• Experience of defining, measuring and delivering of Partner / Supplier Key Performance Indicators.
• Experience in procurement, strategic sourcing, negotiation, contracts.
• Experience from projects of activities in technology development and building product roadmaps in large corporate environment.
• Experience with vendor and vendor contract management, including SLA review.
• Experience facilitating technology partnerships and collaboration with suppliers.
• At least 2 years of experience contributing to financial decisions in the workplace.
• At least 2 years of direct leadership, indirect leadership and/or cross-functional team leadership.

Nice To Haves

• Willing to travel up to/at least 20% of the time for business purposes.

Responsibilities

• Drive the formulation of the IT partnership strategy in alignment with the overall IT and business strategy.
• Evaluate whether a process should be in-or outsourced and clarify sourcing objectives.
• Define structural dimensions of the sourcing model: onshore / nearshore / offshore, internal/external, single/multiple vendor relationships.
• Partner with procurement to execute the agreed sourcing strategy including negotiations and on-boarding.
• Support procurement in contract management and dispute resolution.
• Baseline and forecast cost and volume as well as calculate business cases for services according to selected model.
• Analyze IT suppliers in scope to identify the relative roles of each supplier within the overall IT supply chain.
• Develop and implement appropriate ongoing supplier engagement strategy based on results of supplier analysis.
• Plan and manage communications approach with suppliers.
• Facilitate value-driven, long-term improvements in supplier products/services/relationship.
• Monitor ongoing supplier relationship risks and implement appropriate mitigating actions.
• Measure and monitor performance of relevant KPIs across multiple dimensions.
• Manage the vendor relationship including determining in scope and out of scope work.
• Perform deep dive research on missed SLAs.
• Partner with the vendor to drive continuous improvement resulting in improved service and/or lower cost.
• Use technology knowledge to anticipate and understand the implications of the latest technologies.
• Work with supporting functions to establish and implement the right supporting networks and processes.
• Champion customers and drive for results setting high personal standards.
• Develop and mentor staff through on-boarding, open communication, training and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Health and Personal Care Retailers
• Education Level: Bachelor's degree