Manager, IT Services

ADDICTION AND MENTAL HEALTH SERVICES, LLC•Southaven, MS

About The Position

As the IT Manager, you’ll play a pivotal role in shaping and optimizing our Information Technology systems. Reporting directly to the Corporate Director of IT and Facility CEO, your expertise will be essential in designing, configuring, and deploying cutting-edge hardware and software solutions. Your primary responsibilities will involve providing Level 3 Help Desk support, troubleshooting network issues, and ensuring smooth operations of servers and other critical IT components.

Requirements

Must have at least 10+ years' experience in advanced technology roles

Nice To Haves

Microsoft Systems and Support
Cisco and Ubiquiti Networking
Lansweeper Help Desk Asset Management
Miradore MDM
Sophos and CheckPoint EndPoint Security Clients
HP and Dell Computing Assets
Window 10 or greater
VMware
Veeam
Manage Engine

Responsibilities

Hardware- advanced knowledge of all hardware supporting enterprise Information Technology systems, including advanced configuration, deployment, and maintenance of firewalls, switches, servers, SANs, routers, wireless access points, etc.
Software-advanced knowledge of all software supporting enterprise Information Technology systems, including advanced configuration, deployment, and maintenance of Active Directory, Azure, Backups, SD-WAN, end point protection, MDM, MFA, DHCP, DNS, Group Policy, etc.
Networking-advanced knowledge of configuration, deployment, maintenance, and troubleshooting of wired and wireless networking
Helpdesk/Desktop support- 2nd and 3rd level IT Help Desk support escalation of tickets for advanced issue resolution
Servers- advanced knowledge of configuration, deployment, maintenance, and troubleshooting of servers; domain controllers, file servers, print servers, anti-virus, application servers, other service appliances
On-call Rotation-monthly rotation of remote on-call IT duties (1 week rotation each month) with Bradford Health IT department
Vendor Relationship-maintain relationship with managed service vendors and support escalation procedures with vendors
Standard Operating Procedures and Policies- oversee standard IT operating procedures and policies to ensure systems sustainability and support; communicate procedure improvements to team and management when opportunities arise
Business Requirements- analyze business requirements and architect technology and business process improvements
Customer Service and Team Oriented-Provide a high-level of customer service to Bradford Health entire workforce; work within a virtual team while thinking broadly about overall company benefits of technology improvements
Experience with Microsoft Windows Operating Systems, Active Directory, DHCP, DNS, local/group policy, Anti-virus software, remote administration tools, mobile management platforms, computing asset management, Zoom teleconference and phones, Office suite of applications, others
Networking- basic to intermediate level of understanding and troubleshooting with computer wired and wireless networking
Server Administration- basic to intermediate level of understand and troubleshooting with servers; domain controllers, file servers, print servers, anti-virus, application servers, other server appliances
On-call Rotation- monthly rotation of remote on-call IT duties (1 week rotation each month) with Bradford Health IT department; primary on-call escalation for onsite needs
Vendor Relationship-maintain relationships with managed service vendors and support escalation procedures and vendors
Standard Operating Procedures- follow standard IT operating procedures to ensure systems sustainability and support; communicate procedure improvements to team and management when opportunities arise
Business Requirements- analyze business requirements and architect technology business process improvements
Customer Service and Team Oriented- Provide a high-level of customer service to Bradford Health Services entire workforce; within a virtual team while thinking broadly about overall company benefits of technology improvements
Leadership- mentor and empower IT colleagues on systems and services; train employees on technologies for improved technology adoption and usage
Other duties as assigned by IT Director