Manager, IT Service Management
Southern Company•Atlanta, GA
269d
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About The Position
The Service Management Office is responsible for enabling an effective workplace relationship between the Technology Organization and our business partners through the governance of ITSM processes and tools. The function focuses on aligning the delivery of technology services with the needs of the business, reducing call volume at the Service Desk, increasing self-service utilization and automation, and improving visibility into health of our technology that is critical for our operations.
