Manager, IT Service Desk
Brother•Bartlett, TN
210d•$90,000 - $111,000•Hybrid
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About The Position
The Manager, IT Service Desk manages the Unified Communications services, IT Help Desk operations, and delivers support to Brother's end users. This position schedules and manages the activities of the Help Desk team to provide daily coverage including the monitoring of the Help Desk ticketing system, answering telephone calls, and assisting users with requests. This position assigns tickets to direct reports and IT system administrators. Additionally, this position creates monthly management reports to summarize Help Desk activities and tickets opened and closed.
