Manager, IT Service Delivery/Service Management
Burlington Coat Factory•Edgewater Park, NJ
331d•$80,000 - $105,000•Hybrid
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About The Position
As Manager of IT Service Delivery/Service Management, you will be responsible for leading the IT Service Desk team to deliver efficient, high-quality end-user support services. This role ensures that incident management, request fulfillment, and service delivery processes align with business needs and industry best practices. You will focus on improving first-call resolution, user experience, automation, and overall service efficiency, while continuously working to optimize IT support operations.
