Burlington Coat Factory-posted 10 months ago
$80,000 - $105,000/Yr
Full-time • Manager
Hybrid • Edgewater Park, NJ
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
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As Manager of IT Service Delivery/Service Management, you will be responsible for leading the IT Service Desk team to deliver efficient, high-quality end-user support services. This role ensures that incident management, request fulfillment, and service delivery processes align with business needs and industry best practices. You will focus on improving first-call resolution, user experience, automation, and overall service efficiency, while continuously working to optimize IT support operations.
