Manager, IT Service Delivery (North America)
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About The Position
We are looking for an experienced IT Service Delivery Manager to join our growing Corporate Technology team. In this role you will be focused on leading and continually improving the technology experience of day-to-day business operations. This position involves supporting business partners, ensuring seamless operations, and driving the team's performance to deliver exceptional technical service and support to end-users. The manager will collaborate with cross-functional teams, promote process improvement, and contribute to a positive work environment. Specific duties will involve managing the performance, services, vendors, and customer satisfaction levels of the IT Service Desk Team at AlphaSense. This role presents an exciting opportunity to impact and enable hundreds of end-users on a daily basis as we scale our organization.
