Manager, IT Cloud Services, DevOps & HelpDesk

HealthFirst - Saving Lives•Mukilteo, WA

15h•Hybrid

About The Position

We are seeking a highly skilled and motivated hands-on Manager - IT Cloud Services, DevOps, and Help Desk to join our team. The ideal candidate will be responsible for all Cloud and OnPrem infrastructure and services, Dev/Ops, and internal Help Desk services.

Requirements

Deep working knowledge and expertise in operating systems, network concepts, protocols, and architecture. Microsoft/Linux operating systems, active directory, OSI.
Strong experience with Azure cloud, Kubernetes, and microservices architecture.
Technical ability in Java, Spring Boot, Angular and Node JS, .NET/C# and knowledge of both current and legacy architecture, software development practices, and conventions.
Strong experience with Rest APIs
Experience managing SSL/TLS certificates.
Experience with messaging systems like RabbitMQ or ActiveMQ
Strong understanding of Identity and Access Management protocols like SSO, OIDC, OAuth including RBAC roles and ACLs in Azure and Entra ID.
Strong GIT experience and working knowledge of SRE/DevOps practices and CI/CD tools.
Strong experience with observability/monitoring tools like Dynatrace, Azure Monitor, etc.
Strong experience with Infrastructure as a Code practices and Terraform.
Strong skills in one or more scripting languages (PowerShell, Python or equivalent).
Strong experience with Container/Orchestration technologies (Docker, Kubernetes) including Azure Kubernetes service.
Experience with Azure Application Firewall (WAF) rules.
Experience with Jira.
Familiarity with Azure Databricks, Azure Data Factory and Azure Data Lake
Ability to collaborate effectively by engaging both application and infrastructure SMEs, as well as by assisting technical and non-technical colleagues.
Strong analytical and creative problem-solving skills with attention to detail.
Consistently provide friendly and engaging customer service to internal and external customers.
Management and mentoring of team.
Demonstrate initiative and self-direction, sustaining productivity among multiple projects and competing schedules, remaining detail-oriented, making sound decisions to ensure delivery dates.
Strong multitasking and organization skills.
Work independently as well as work in a team-oriented, collaborative environment.
8+ years of relevant experience
Nodejs/.NET/C#
Scripting - Powershell/Python,Bash
OS - Windows, Linux
Cloud –Azure
SQL –MySQL and SQL server
CI/CD - GIT/GitHub/Azure DevOps
IaaC – Terraform and Azure ARM or Bicep
Container/Orchestration – Docker, AKS
Monitoring – Dynatrace, Azure Monitor, Azure App Insights
Logging – Azure Log Analytics Workspace and Dynatrace
Reporting

Nice To Haves

Bachelor's degree in computer science, Information Technology or related field, or equivalent work experience.

Responsibilities

Plan, design, and participate hands-on implementation of solutions to the overall cloud strategy.
Plan, design, and execute infrastructural projects including but not limited to Azure, microservices, servers, databases, Kubernetes services, and provisioning.
Design, configure, tune, and implement Azure and application observability, monitoring and logging solutions.
Manage internal end-user Help Desk Team, technologies, and services.
Deploy, configure, and maintain services in production, UAT, QA and development environments, on Azure platform and On-Prem.
Enable infrastructure using Terraform and automation using scripts like Python and PowerShell.
Oversight of CI/CD pipelines in Azure DevOps.
Management of network infrastructure and ensuring alignment to security standards and guidelines.
Oversight and mitigation of security vulnerabilities.
Oversight of database strategy and maintenance operations, including Azure Data Lake Storage, Data Factory and Databricks services.
Configure, maintain, and monitor RESTful APIs.
Design, configure and maintain multiple Azure services like Azure API Management, App Services, Service Bus, Key Vault, Storage include Blob and File Shares, Communication services, etc.
Troubleshoot performance and availability issues in production and investigate unexpected behavior in all environments.
Ensure documentation of processes, procedures, configurations, and deployment plans.
Gather front-end requirements and interact with corporate technology partners, where applicable. Propose, learn, and leverage technology tools to expand our capability to deliver on our responsibilities.
Other duties as assigned.