Jubilant Bhartia Group-posted 2 months ago
$93,800 - $137,500/Yr
Full-time • Mid Level
Spokane, WA
Chemical Manufacturing

The Manager of IT Applications plays a vital role in designing, implementing, and maintaining essential business applications and their underlying databases to support operational excellence and strategic growth. This position is primarily hands-on and requires extensive technical expertise in application architecture, database administration, and troubleshooting. The manager will ensure the high availability, performance, and security of business-critical systems while actively contributing to development, integration, and support activities, including the application of AI technologies to enhance automation, predictive analytics, and intelligent decision-making. In addition to technical responsibilities, this role is a key driver of digital transformation within the business. The manager will establish the application support function from the ground up, recruiting, mentoring, and leading a team that provides responsive and scalable support. Working closely with business stakeholders and IT leadership, the manager will align application capabilities with the evolving needs of the organization, integrate AI-driven solutions where appropriate, and foster a proactive support culture. This position requires a blend of strategic vision and tactical execution to ensure the reliability, innovation, and continuous evolution of the enterprise application landscape.

  • Design and Implement Application Support Framework
  • Hands-On Development and Troubleshooting
  • Database Administration and Optimization
  • Drive AI adoption
  • Stakeholder Collaboration
  • Incident and Problem Management
  • Application Lifecycle Management
  • Monitoring and Reporting
  • Bachelor's degree required.
  • Master's degree preferred.
  • Certified Scrum Master desired.
  • ITIL 4 Foundation desired.
  • 5+ years of hands-on experience in managing and supporting enterprise business applications, including configuration, troubleshooting, and performance optimization required.
  • Strong background in database administration, primarily with SQL Server databases, covering backup strategies, performance tuning, and data integrity required.
  • Proven track record of building and leading technical teams, preferably from the ground up, with experience in hiring, mentoring, and establishing support processes required.
  • Experience in incident and problem management, including root cause analysis, resolution planning, and documentation within ITIL or similar frameworks required.
  • Demonstrated ability to collaborate across departments, translating business requirements into technical solutions and aligning application support with organizational goals required.
  • Ability to manage the entire lifecycle of software applications, including requirements gathering, development, deployment, maintenance, and retirement required.
  • Proficiency in analyzing business workflows to identify opportunities for automation, efficiency improvements, and application enhancements that support organizational goals required.
  • Extended periods of sitting and performing computer-related tasks required.
  • Medical, Dental, Vision, Flexible Spending and Health Savings Accounts
  • Life, AD&D, Short and Long Term Disability
  • 401(k) with company match
  • Generous paid time off plan
  • Employee Assistance Program
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