This is a remote role that may only be hired in the following location(s): AZ, GA, NC, and TX. Silicon Valley Bank (SVB), a division of First Citizens Bank, is the bank of the world's most innovative companies and investors. SVB provides commercial and private banking to individuals and companies in the technology, life science and healthcare, private equity, venture capital and premium wine industries. SVB operates in centers of innovation throughout the United States, serving the unique needs of its dynamic clients with deep sector expertise, insights, and connections. SVB's parent company, First Citizens Bancshares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets. First Citizens Bank, Member FDIC. Learn more at svb.com. We are looking for a hands-on Manager, IT to join our Commercial and Private Banking - Agent Servicing Technology team, which provides technology solutions and business process management solutions for our Global Services organization. The ideal candidate should have the necessary skills and experience to provide resource management, technical guidance, estimation of efforts, understanding and deciding upon the optimal technology solution to achieve the desired business needs, day to day application support, should be able to navigate differing levels of gray/unknowns, and have excellent communication skills with other IT management levels, individual contributors and business stakeholders. They must be able to move at a rapid pace of execution to deliver requests and take advantage of any opportunities as they present themselves and navigate through any resource constraints. They must have both the short- and long-term strategic view when deciding on the best technical approach. They must be able manage a team to develop code and effectively oversee distributed development team members.