Manager, Issue Management

Royal Bank of Canada • Raleigh, NC

1d

About The Position

What is the Opportunity?
Under direction of the Director, Issue Governance & Risk Programs, the Manager, Issue Management role is responsible for the maintenance, communication and holistic management of issues, including but not limited to, the monitoring, oversight and aggregate reporting of issues across the Bank from their identification through remediation and closure.
What will you do?
Contribute toward the implementation, and drive the ongoing evolution of RBC Bank’s Issue Governance and Reporting across all issue types for the Bank
Oversee and assess the completeness and quality of issue records within Risk systems, which include the end-to-end lifecycle of each issue (e.g. Issue Identification to Issue Closure)
Advise and partner with issue owners to analyze and document issue root cause and appropriate action plans
Assess ongoing Bank compliance with RBC Issue Management Policies and Standards and manage escalations as appropriate
Provide input to support RBC Bank’s interactions with regulators on matters relating to the Issue Management Program
Develop and implement continuous improvements in process, procedure and reporting to proactively address regulatory expectations and to align with industry practices
Provide aggregated reporting of issues and actions across RBC Bank and make accessible to all Three Lines of Defense
Draft issue and action closure packages with appropriate evidence for closure in partnership with Business Controls leads and Control owners
Rebaseline past due issues and actions within systems of record in partnership with control owners
Prepare executive level Committee and Ad Hoc Issue and Action level reporting across RBC Bank, proactively identifying key risks and emerging areas of concerns to be addressed by executive leadership
Leverage data within risk systems to report key risk indicators for RBCB issues and analyze trends
Partner with other 1LOD Control Office partners for emerging issues from control testing, operational risk events, etc.
Provide support for issue owners on controls needed for issue sustainability
Develop and maintain procedures and/or job aids for issues management and reporting
Collaborate with RBC to drive closer alignment as needed
What do you need to succeed?
Must-have:
2-4 years of experience in a risk and control function such as risk management, internal audit, compliance
3+ years in the financial services or other regulated industries
Experience leading Issue Management activities
Strong communication skills (written and oral)
Self-motivated professional
Bachelors’ degree, or equivalent
Experience with operating in a highly matrixed environment
Strong interpersonal, verbal, and written communication skills.
Previous experience in financial services industry and/or risk management.
Technology savvy / self-sufficient with excellent working knowledge of Confluence, SharePoint, MS Office applications (including Excel and PowerPoint), Archer, Tableau/Power BI
Analytical skills with experience working with large data sets
Demonstrated ability to think critically and work collaboratively
Self-motivation, discipline, task focus, the ability to structure and present work with a proven record of delivering high quality results within strict deadlines.
Must have the ability to multitask and prioritize several concurrent initiatives.
Knowledge of OCC, FRB, and CFPB rules and regulations nice to have
Nice-to-have:
Master’s Degree
Risk management professional certifications
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to build close relationships with clients

Requirements

• 2-4 years of experience in a risk and control function such as risk management, internal audit, compliance
• 3+ years in the financial services or other regulated industries
• Experience leading Issue Management activities
• Strong communication skills (written and oral)
• Self-motivated professional
• Bachelors’ degree, or equivalent
• Experience with operating in a highly matrixed environment
• Strong interpersonal, verbal, and written communication skills.
• Previous experience in financial services industry and/or risk management.
• Technology savvy / self-sufficient with excellent working knowledge of Confluence, SharePoint, MS Office applications (including Excel and PowerPoint), Archer, Tableau/Power BI
• Analytical skills with experience working with large data sets
• Demonstrated ability to think critically and work collaboratively
• Self-motivation, discipline, task focus, the ability to structure and present work with a proven record of delivering high quality results within strict deadlines.
• Must have the ability to multitask and prioritize several concurrent initiatives.

Nice To Haves

• Knowledge of OCC, FRB, and CFPB rules and regulations nice to have
• Master’s Degree
• Risk management professional certifications

Responsibilities

• Contribute toward the implementation, and drive the ongoing evolution of RBC Bank’s Issue Governance and Reporting across all issue types for the Bank
• Oversee and assess the completeness and quality of issue records within Risk systems, which include the end-to-end lifecycle of each issue (e.g. Issue Identification to Issue Closure)
• Advise and partner with issue owners to analyze and document issue root cause and appropriate action plans
• Assess ongoing Bank compliance with RBC Issue Management Policies and Standards and manage escalations as appropriate
• Provide input to support RBC Bank’s interactions with regulators on matters relating to the Issue Management Program
• Develop and implement continuous improvements in process, procedure and reporting to proactively address regulatory expectations and to align with industry practices
• Provide aggregated reporting of issues and actions across RBC Bank and make accessible to all Three Lines of Defense
• Draft issue and action closure packages with appropriate evidence for closure in partnership with Business Controls leads and Control owners
• Rebaseline past due issues and actions within systems of record in partnership with control owners
• Prepare executive level Committee and Ad Hoc Issue and Action level reporting across RBC Bank, proactively identifying key risks and emerging areas of concerns to be addressed by executive leadership
• Leverage data within risk systems to report key risk indicators for RBCB issues and analyze trends
• Partner with other 1LOD Control Office partners for emerging issues from control testing, operational risk events, etc.
• Provide support for issue owners on controls needed for issue sustainability
• Develop and maintain procedures and/or job aids for issues management and reporting
• Collaborate with RBC to drive closer alignment as needed

Benefits

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to build close relationships with clients

What This Job Offers

• Job Type: Full-time
• Career Level: Manager