Manager, IS Customer Experience Solutions

Hologic • Marlborough, MA

20h • $117,200 - $195,300 • Onsite

About The Position

Solution Delivery Lead, Manager Our PURPOSE—to enable healthier lives everywhere, every day—is driven by a PASSION to become global champions for women’s health. We succeed by fulfilling our PROMISE to bring The Science of Sure® to life through product quality, clinical differentiation, customer relationships and our team’s talent and engagement. Our Purpose is simple: to enable healthier lives everywhere, every day. Toward this end, we offer clinically proven products designed to detect, diagnose, and treat disease and other health conditions that primarily affect women—earlier and more accurately than ever to provide ever greater certainty and peace of mind. This focus has fueled our long track record of innovative medical breakthroughs across many therapeutic areas—breast health, cervical health, body composition, gynecologic health, perinatal health, skeletal health and sexual health—touching the lives of more than 230 million women around the world every year. In fact, as global champions for women’s health, no company in the world has done more to fight cervical and breast cancer than Hologic—and we will continue to challenge ourselves to ensure that future generations of women have access to our life-saving innovations. Of course, none of this would be possible without the talent and passion of our employees. Together, our collective expertise and dedication to develop and market robust, science-based certainty sustain a pipeline of exceptional solutions that respond to the unmet health and wellness needs of women, families, and communities. And when we fulfill our purpose and promise to the world, we also fulfill another goal: a business that generates sustainable global financial growth from which success and prosperity for our company, employees and investors naturally follow. The Opportunity, Solution Delivery Lead, Manager As a Solution Delivery Lead, Manager, you will actively engage in hands-on configuration and development of technology solutions, while also leading and managing a functional team to meet Hologic's strategic goals. This position involves managing and mentoring a team of individual contributors while partnering with technical teams and business stakeholders to deliver scalable, sustainable, and user-friendly solutions for our Sales and Marketing Operations using Salesforce and other supporting platforms. You will be responsible for overseeing solution delivery from concept to completion, ensuring alignment with business objectives, and holding stakeholders accountable for their commitments. Additionally, you will leverage your understanding of end-to-end processes to optimize the overall experience and maximize value for the organization. Position is based at Hologic’s Marlborough, MA office and will require occasional travel.

Requirements

• Proven leadership and team management skills, with the ability to inspire and guide a functional team.
• Expertise in solution delivery processes, including requirements gathering, design, implementation, and optimization.
• In-depth understanding of scalable and sustainable technology solutions and architecture.
• Exceptional problem-solving and analytical skills, with the ability to navigate complex business challenges.
• Excellent communication and interpersonal skills to collaborate effectively with stakeholders at all levels.
• Proficiency in process mapping, software design modeling (ex. C4), business analysis, and documentation.
• Knowledge of project management methodologies (e.g., Agile, Waterfall) and tools to manage timelines and deliverables.
• Focused on delivering a seamless, user-friendly experience through technology solutions.
• Ability to balance technical understanding with a strategic mindset to align solutions with business goals.
• Skilled at driving accountability and ownership among business and IT stakeholders to ensure successful outcomes.
• Experience managing and developing resources in a complex, enterprise-wide environment.
• Bachelor’s degree in Computer Science, Business Administration or an IT related technical discipline
• Minimum of 8+ years of experience in the CRM space.
• Active Salesforce Certification(s) required.
• Experience with Salesforce Sales Cloud required.
• Experience integrating Salesforce with backend ERP preferred.

Nice To Haves

• Minimum of 8+ years of relevant experience working in the Medical Device industry preferred.
• Experience with Salesforce CPQ preferred.

Responsibilities

• Lead the end-to-end delivery of technology solutions that align with strategic business goals and objectives.
• Manage and oversee a team of functional IT individual contributors across multiple time zones, providing guidance, professional development, and performance management.
• Collaborate with other IT teams to design and deliver scalable, sustainable solutions with a focus on usability and efficiency.
• Partner with stakeholders to understand business requirements and translate them into scalable solutions with a focus on user experience and out of the box capabilities.
• Analyze and document end-to-end business processes to ensure solutions meet organizational needs and improve the overall experience.
• Ensure all solutions are aligned with company standards, best practices, and compliance requirements.
• Continuously monitor and optimize delivered solutions to maximize value and efficiency for the organization.
• Manage project timelines, resources, and risks to ensure successful delivery within scope and budget.
• Act as a liaison between technical teams and business functions to ensure alignment and effective communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level